Associate Director Agency Platforms
* Employment Type: Ongoing
* Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
* Grade: Clerk Grade 11/12
* Salary Range: $149,739 - $173, % Super and annual leave loading
Who we are
The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.
The opportunity
Digital NSW is transforming to become the state's trusted partner, enabling accessible, secure and customer-centric digital platforms and services for the people and businesses of NSW.
We are seeking an experienced leader to join Government Technology Platforms (GTP) as Associate Director, Agency Platforms. In this role, you will provide strategic leadership and direction for the Agency Platforms portfolio, overseeing delivery, maintenance and continuous improvement of key all-of-government digital platforms and products. You will ensure these platforms deliver secure, scalable and meaningful outcomes for agencies and citizens, while fostering a strong product culture and high-performing teams.
You will represent GTP in governance forums and cross-agency engagements, provide authoritative advice to executives and champion initiatives that enhance the value of government platforms and services.
In this role, you will be responsible for end-to-end management of a group of products, including taking products from strategy, through to initial idea, implementation, support and continuous improvement to enable the successful delivery of the Division's objectives. You will also champion an effective product culture across multiple product teams to support the development and management of delivering meaningful customer value within a Government context.
Key Accountabilities
* Lead the development and implementation of platform strategies aligned with Digital NSW goals.
* Oversee delivery of major digital platforms, ensuring performance, security and compliance standards are met.
* Engage with government agencies, vendors and broader Digital NSW stakeholders.
* Monitor risks, dependencies and performance of metrics across programs, products, platforms and the organisation.
* Build and lead multi-disciplinary Agile teams, including contractors and embedded stakeholders.
* Foster a culture of collaboration, inclusion and continuous improvement.
What You Will Bring
* Proven experience in strategic leadership within product-oriented or platform delivery contexts.
* Expertise in defining and executing product vision, strategy and roadmaps informed by customer insights and feedback.
* Strong track record in managing product lifecycles from ideation to go-live and continuous improvement.
* Ability to champion innovation and assess market trends to prioritize user experience roadmaps.
* Experience in stakeholder engagement and representing senior leadership in governance forums.
* Knowledge of Agile methodologies (including SAFe) and enterprise platform governance.
* Understanding of government governance requirements and the ability to ensure compliance within all product and platform initiatives.
* Commitment to delivering secure, scalable and customer-centric digital services.
* Proven experience to drive processes to collect and analyze customer feedback, ensuring continuous evolution and improvement of products and services.
* Demonstrated experience in leading and coaching product teams to deliver the product roadmap and drive continuous improvement in enhancements, efficiency, and compliance throughout all delivery phases, from go-live to maintenance and retirement.
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here
GTP embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
To Apply
Click the link to submit your application. Please attach your resume and a cover letter, demonstrating how your skills and experience align with the role.
Salary Grade 11/12, with the base salary for this role starting
at $149,739 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please
contact Sujatha Sankaran Kutty via
Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.
Closing Date: Monday 23rd February 2026 at 9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW. We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive
workplace
The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or
For more information, please visit
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