Job Overview
We are seeking a Customer Service Representative to join our team in Yass, NSW.
This role is responsible for delivering exceptional customer service and support across a wide range of services.
Key Responsibilities:
* Respond to complex customer enquiries with accurate and timely information
* Provide consistent high-quality service that reflects our values and commitment to customers
* Maintain and update customer records and databases
* Handle complaints and escalated issues professionally
* Assist customers in building their knowledge of our products and services
* Support continuous improvement by contributing ideas to enhance service delivery and team performance
About the Ideal Candidate
* You are a strong communicator who thrives in a fast-paced, customer-focused environment
* You have a positive attitude and a genuine passion for helping others
* You are adaptable, organised, and committed to continuous improvement
Please note: This is a part-time role in Yass, NSW.