Barnes Gold Coast Retail Store Manager
Location: Gold Coast, QLD
Full Time
Barnes Products is the Australian and New Zealand leader in high quality sculpting, moulding and casting materials. We proudly support artists, industry and trade and have built a reputation for expertise, reliability and genuine customer care.
We are excited to be opening our Gold Coast Retail Hub and are looking for a friendly, motivated and hands on Retail Hub Lead to take ownership of the space. This role is ideal for someone with a positive, can do attitude who enjoys working independently, building customer relationships and being trusted to run a small operation day to day.
Retail experience is essential. Full product training and MYOB EXO systems training will be provided.
What we offer
* Competitive salary based on your experience and skills
* Supportive management team and a positive workplace culture
* The opportunity to establish and grow a brand new hub
About the role
As the Barnes Gold Coast Retail Hub Lead, you will be responsible for the day to day operation of the hub and act as the primary point of contact for customers. This is an autonomous role that suits someone confident managing their time, making decisions and taking ownership of outcomes.
You will support customers both in store and online, maintain the presentation and organisation of the hub, and work closely with the management team to help establish and grow the Barnes presence on the Gold Coast.
Key responsibilities include
* Providing friendly, knowledgeable and professional customer service with a can do mindset
* Managing daily hub operations independently and efficiently
* Building strong relationships with new and existing customers
* Taking ownership of the hub environment, presentation and customer experience
* Hands on selling and sharing product knowledge
* Supporting e commerce operations and responding promptly to customer needs
* Implementing promotional and advertising activity as guided by Head Office
* Answering phones, assisting customers and taking ownership of enquiries
* Entering and processing sales orders and responding to account enquiries
* Handling customer questions, returns and general support in a calm and practical manner
* Receiving and organising stock, maintaining displays and rotating inventory
* Managing stock levels and completing weekly cyclic stock counts
* Ensuring all work is carried out safely and in line with company procedures
About you
You are approachable, organised and comfortable working autonomously. You bring a positive, proactive attitude to your work and take pride in delivering a great customer experience. You enjoy being trusted to run a space and contributing to the success of a growing business.
The ideal candidate will have
* A solid retail background
* A positive, can do and solutions focused attitude
* Strong customer service and communication skills
* The ability to work autonomously and take ownership of outcomes
* Good organisation and time management skills
* A calm and accurate approach in a busy environment
* Strong attention to detail
* Confidence speaking with customers over the phone
* Basic computer skills, including Microsoft Office
* Australian citizenship or permanent residency
Familiarity with Barnes Products is helpful but not required. Full training will be provided.
If you are looking for a retail role where attitude matters, independence is valued and you can help establish a new Barnes location, we would love to hear from you.
* Please note that due to the high number of applications received, only shortlisted candidates will be contacted.