Job Title: Sales Coordinator
About the Role:
We are seeking a highly organized and customer-focused individual to join our dynamic team. The role involves providing exceptional customer service via telephone and email, converting inbound sales inquiries and leads into orders.
The Key Responsibilities:
* Assisting with sales inquiries
* Managing customer escalation processes effectively
* Processing orders, creating quotes, and following up with issued documentation in a timely manner
* Selecting the best product for customers' needs
* Managing email, phone, and social media inquiries from new, existing, and potential customers
* Entering complex sales orders into the CRM database accurately
* Becoming a subject matter expert for rural water storage solutions
* Providing administrative support to the Rural Sales team
* Liaising with the Finance team to process orders, payments, and rectify discrepancies
* Liaising with the Installations team to process additional fittings and items in existing orders
What We're Looking For:
- Sales experience in manufacturing, construction, agriculture, or related industry
- Tertiary qualification in administration, business, or sales, or equivalent industry experience
- Strong understanding of Customer Service procedures
- Excellent attention to detail and time management skills
- Excellent relationship-building skills for internal collaboration and external customer management
- Experience using a CRM, e.g., Microsoft NAVision
- Initiative, independent thinking, problem-solving, and consultation skills, with the ability to develop a positive, accountable, and customer service-focused culture
- Exceptional interpersonal and people management skills
About Us:
We are a market leader in water storage, rainwater harvesting, and wastewater treatment solutions. We manufacture, deliver, and install innovative products for residential, commercial, and rural clients across Australia.
We have multiple manufacturing sites across Australia, from Adelaide to Townsville and Perth. Our mission is to accelerate a net-zero emissions future with the well-being of people and the planet at its core.
What's In It For You:
- Growing, successful business
- Great benefits including employee shopping discounts
- Employee reward and recognition program
- Employee Assistance Program
- Company uniform and PPE provided
- Paid parental leave
The Recruitment Process:
Shortlisted candidates may be required to provide information for background checks, demonstrate legal eligibility to work in Australia, undertake a pre-employment drug and alcohol test, and complete a medical assessment relevant to the role.