Job Title: Accommodation Operations Manager
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Section 1: Job Description
This role plays a pivotal part in managing daily operations across Front Office and Housekeeping departments. The Accommodation Operations Manager is responsible for overseeing the entire room division process, ensuring seamless service delivery to guests.
* Skill Development: Enhance your leadership skills by supervising staff members and guiding them towards exceptional performance standards.
* Guest Experience: Implement proactive measures to improve guest satisfaction through effective problem-solving and engagement.
* Career Advancement: Position yourself for future career growth opportunities as a Duty Manager or Assistant Manager.
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Section 2: Key Responsibilities
1. Front Desk Operations: Oversee front desk activities, including check-ins, concierge assistance, and resolving guest inquiries.
2. Housekeeping Supervision: Conduct regular inspections of rooms and public areas to maintain presentation and cleanliness standards.
3. Service Excellence: Deliver high-quality services that exceed guest expectations with professionalism and empathy.
4. Collaboration: Support teams from Spa, Restaurant, Events, and Concierge departments when required.
5. Professionalism: Uphold brand standards and service culture at all times.