Assistant Manager – EQ Saddlery Geelong
At EQ Saddlery, we are passionate about providing top-quality equestrian products and delivering exceptional customer service. With a strong focus on equine well-being and rider satisfaction, we strive to exceed our customers' expectations every time.
With stores across Lilydale, Geelong, Kilmore, Pakenham, Canberra, Braemar, and Adelaide Hills – plus a rapidly growing online business – we are proud to be one of Australia's leading equestrian retailers.
The Opportunity
We are seeking an experienced and motivated Assistant Manager to join our Geelong team. This is a fantastic opportunity for someone with strong retail experience and a passion for horses to step into a leadership role where you will help drive sales, manage daily operations, and inspire a high-performing team.
As Assistant Manager, you will work closely with the Store Manager and leadership team to deliver outstanding results while ensuring our customers receive an exceptional experience – every time they walk through our doors.
Key Responsibilities
* Lead and motivate the store team to deliver excellent customer service.
* Support the Store Manager in driving sales, meeting KPIs, and achieving budgets.
* Oversee daily store operations, including stock control, receiving and merchandising.
* Deliver engaging and professional product knowledge, advice, and solutions to customers.
* Ensure visual merchandising and store presentation standards are consistently high.
* Assist with staff training, coaching, and onboarding new team members.
* Build strong customer relationships to grow loyalty and repeat business.
* Maintain a safe, organised, and compliant store environment.
What We're Looking For
* Strong knowledge of equestrian products and the equine industry (essential).
* Excellent communication, organisational and time-management skills.
* Strong customer service focus, with the ability to build lasting relationships.
* Proactive and solution-focused, with a drive to achieve results.
* Comfortable with stock handling and occasional heavy lifting.
* Ability to work a rotating roster of weekdays, weekends and public holidays.
What We Offer
* A dynamic, supportive, and values-led team environment.
* Ongoing development and career pathways across our national store network.
* Access to our innovative online training platform.
* Monthly bonuses for achieving agreed sales and performance targets.
* Generous staff discounts across leading equestrian brands.
How to Apply
If you're a motivated leader with a passion for retail and the equestrian lifestyle, we'd love to hear from you!
Please submit your resume and a brief cover letter outlining your experience and why you would be a great fit for this role.
Australian work rights are required at the time of application.
👉 Don't miss out on this fantastic opportunity to combine your passion with your profession. Check out our website for more information about EQ