COMPANY:
An organically growing IT services provider that delivers tailored technology solutions to clients in the science and healthcare sector.
ROLE SNAPSHOT
:
Technical Specialist
As a Technical Specialist, you'll work in a close-knit team and undertake a broad role resolving client IT issues across M365/ Azure, networking, and various hardware/software issues.
Responsibilities include:
* Level 2 Helpdesk Support to clients
* Provide remote/on-site support across desktop, Azure (Entra ID, Intune, Autopilot), Office 365 and Network troubleshooting.
* Assisting with the setup of new devices e.g. Servers, Laptops, routers
* Ensure effective documentation of timesheets and reporting.
* Automation of repetitive tasks.
REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES
Suitable for a Helpdesk/ Service desk Analyst with at least 4+ years' experience across Microsoft cloud technologies – specifically Azure and Microsoft 365.
Ideal for someone looking to join a "tight knit" group with strong technical ability, due to mastering roles and proactively learning to upskill. At the heart, this role involves some exciting work supporting individuals who are making a difference in the medical industry.
The following is required:
* Experience of M365, Azure (I.A.M, conditional access, Autopilot and Intune).
* Windows and Exchange server knowledge
* Basic networking technology understanding.
* Automation mentality.
* Logical technical troubleshooting and problem-solving skills.
* Team player with no ego, proactive attitude, who enjoys knowledge sharing.
* Great communication skills able to provide solutions to clients over Telephone, email, and Teams.