Key duties and responsibilities
• You effectively provide direct support and take appropriate action to deal with emerging situations; including:
- Providing support and guidance to residential care staff to ensure continuity and quality of support to people living in the accommodation services, including clients support, health and welfare.
- Providing direct support to people living in the accommodation services and accessing respite.
- Responding to emergent situations and critical incidents including those incidents involving serious disruptive behaviour
• You perform roster-related duties such as filling of shift vacancies that may arise and the deployment of staff as required.
• You provide a contact point for after-hours communication and enquiries as required by AS&RS across the state of Queensland.
• You professionally liaise with a range of stakeholders including staff, families, other agencies and the community as required.
• You proactively undertake service-monitoring activities/tasks as determined by the AS&RS Management.
• You keep yourself and teams informed about and ensure the application of relevant legislative requirements, departmental policies and service delivery practices.
• You actively contribute and encourage others to participate in support planning for people with a disability who receive services.
• You actively contribute to a range of projects and general administrative duties including record keeping and preparing reports as required.
• You recognise and contribute to the AS&RS Governance Structure and Quality and Safeguard requirements, supporting outcomes for clients through the delivery of quality services and continuous improvement.
Location is: Oxley / Gold Coast / Loganlea area
Applications to remain current for 12 months.