We're seeking a passionate and skilled Support Engineer to join a well recognised Global Saas powerhouse & Fortune 100 company based in Sydney. As a key member of our Platform Technologies Support Team, you will be relied upon for your technical knowledge and experience in Technical/Application support, database management & cloud/ITSM platforms to resolve & troubleshoot complex technical customer issues, championing customer success & help shape the future of enterprise cloud solutions with a dynamic, collaborative team What you will be doing: Provide technical support to users/administrators of our platform in the Korean language You will be relied upon for your knowledge, ability and experience in technical support, cloud technologies and troubleshooting practices to ensure successful resolution of challenging technical situations. Be responsible for case tracking & prioritisation, diagnosis, replication, troubleshooting & resolution of the most complicated, critical cases. Provide excellence in customer service to our Korean customers to ultimately drive to completions and total resolution of each customer support issue. Quickly gain an understanding of our ITSM platform. Collaborate seamlessly with internal teams to escalate and co-resolve highly complex cases, providing crucial input for process and product enhancements. Skills you'll need to be successful in this role Up to 2-4 years experience in a hands-on, customer facing application or technical support role Proven proficiency with relational databases (e.g., MySQL, Oracle, Postgres ), including advanced querying, data manipulation, and performance tuning (e.g., SQL tuning, indexing). Ability to troubleshoot & read JavaScript or other scripting languages (debug code) Knowledgeable with administering Linux/Unix OR MS Server environments. Adeptness with terminal commands for analysing large log files, identifying patterns, and manipulating output. Creative problem-solving skills and a demonstrated ability to independently troubleshoot highly complex technical issues. Familiarity with incident or service management platforms (e.g ServiceNow, Jira, BMC Helix) * Candidates m ust possess full working rights in Australia. What we offer you: An innovative, collaborative Tech culture State-of-the-art facilities supportive team environment 12 Month Max term contract (annual based salary super accrued Leave entitlements training company laptop) Flexible hybrid setup with a strong view for perm conversion What's Next? APPLY below or email vanessa@realtimeaustralia.com and we'll be in touch with you asap