The Medical Centre is seeking an experienced and passionate Medical Receptionist to join our team.
Job Description:
We are looking for a friendly, organised and efficient individual to manage the frontline of our Medical Centre. You will work closely with clinical staff, reception staff and the practice manager in a permanent part-time role.
Key Responsibilities:
* Meet and greet patients, providing exceptional customer service and ensuring a welcoming atmosphere.
* Manage phone enquiries, schedule appointments and maintain accurate records.
* Maintain a clean, presentable and well-stocked reception area, waiting room and consult rooms.
* Manage medical records confidentially and efficiently, adhering to data protection policies.
* Liaise with team members and external providers for patient care, fostering strong relationships and effective communication.
* Perform general administration duties, including scanning, emailing, mail and banking tasks.
* Collect and enter patient details into the system, ensuring accuracy and completeness.
* Participate in quality improvement activities, contributing to the enhancement of patient care and practice operations.
* Schedule monthly medication chart bookings for aged care residents, prioritising their needs and safety.
* Undertake training for professional development, staying up-to-date with industry best practices and regulations.
* Participate in staff meetings, sharing ideas and expertise to drive practice growth and success.
Essential Criteria:
* Previous experience as a Medical or Dental Receptionist is preferred but not essential.
* A current driver's licence is required.
* Excellent written and verbal communication skills are essential for this role.
* Strong organisation and time management skills are necessary for managing multiple tasks and priorities.
* Ability to work in a fast-paced environment, adapting to changing circumstances and demands.
* Experience with Best Practice Software is preferred but not essential.
* Ability to work independently and as part of a team, demonstrating flexibility and collaboration.
* Willingness to obtain an NDIS Worker Screening Check and Working with Children Check.