Job Summary: We are seeking an experienced and skilled Senior Customer Service Officer to join our team. In this role, you will be responsible for providing exceptional customer service, managing finance functions, and assisting with registration policy and procedures.
Key Responsibilities:
* Providing administrative support, including answering incoming calls and emails, responding to customer enquiries, and completing data entry requirements.
* Managing finance functions, including generating invoices, receipts, and processing payments.
* Assisting with registration policy and procedures, including validating identity and carrying out associated duties.
Required Skills and Qualifications:
* Proven experience in applying record management procedures and policies, and working within legislative and regulatory frameworks.
* Well-developed verbal and written communication skills, with the ability to liaise with individuals at all levels and provide an effective customer-focused service.
* Well-developed interpersonal skills, including the ability to build and maintain effective working relationships.
* Strong computer application skills and knowledge of website troubleshooting processes.
Benefits:
* 12% employer contributed superannuation.
* Flexible working arrangements, including working from home or remote, flexible working hours, and part-time arrangements.
* Generous leave entitlements, including annual, personal, long service, and parental leave.
* Professional development opportunities and study leave/assistance.
* Access to salary packaging.
Equity and Diversity:
We value diversity and inclusion in the workplace and welcome applications from people of all backgrounds.
Eligibility:
* Be an Australian or New Zealand citizen, permanent resident, or have a valid visa with relevant work rights for the term of the appointment.
* Obtain a current Screening Clearance Number issued by the Department's Screening Unit before starting.