Join us in applying for the Field Support Engineer - NSW role at Tait Communications.Location: New South Wales, Australia - remote roleEmployment Type: Full-Time | Based On-Site with the CustomerAbout the RoleWe're seeking a highly capable and customer-focused Field Support Engineer to provide expert technical support and advisory services to key clients under contractual support agreements. This role offers a unique opportunity to become a trusted advisor, ensuring our clients receive outstanding service across their critical communications networks. You will troubleshoot, test, and optimize radio communications systems and software to ensure top performance and reliability in the field.Key ResponsibilitiesCustomer Advisory: Build strong technical relationships, provide strategic advice, and support software and system upgrades through regular on-site engagement.Verification & Validation: Test and evaluate network and terminal components for quality, performance, and integration.Documentation: Document issues, investigations, and resolutions; produce clear technical communications following formal incident and problem management processes.Issue Resolution: Lead resolution of technical issues by coordinating with internal teams and keeping customers informed.Profile Management: Manage radio system configurations, develop test plans, and oversee updates via structured change management.About YouRequired Qualifications & ExperienceEngineering degree or equivalent experience in a related field.At least 3 years' experience in ICT or wireless communications.Practical knowledge of P25, DMR, and analogue radio systems, including RF design, installation, and support.Experience with Land Mobile Radio equipment, simulcast systems, trunking, and LTE technologies.Familiarity with ITIL Service Management principles.Preferred SkillsStrong understanding of radio terminal programming and configuration.Basic scripting or software experience (e.g., UNIX, Python).Excellent troubleshooting, time management, and communication skills.A customer-first attitude and willingness to go the extra mile.Perks and About the CompanyWe prioritize your wellbeing through health insurance, offer opportunities for professional growth, and are part of a globally recognized critical communications provider. For over 50 years, Tait Communications has been designing and supporting critical networks worldwide, committed to making a real difference in communities.Visit our website: www.taitcommunications.comHow to ApplyIf interested, submit your CV and Cover Letter. We are an equal opportunity employer and encourage candidates from all backgrounds. Applications close on Friday, 2nd May 2025.
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