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* Make a difference supporting property owners every day
* Build your skills with training and support
* Enjoy variety across client service, compliance, and operations
As one of Australia's largest strata management companies, we provide competitive remuneration and stability in a growing industry.
The Impact You'll Have
Our clients rely on us to manage their properties smoothly and professionally. As an Assistant Strata Manager with our QBS branch, you'll play a vital role in keeping everything running behind the scenes. By responding to client enquiries, preparing documents, supporting meetings, and coordinating with internal teams, you'll help deliver the service our clients expect, which allows our Strata Managers to focus on client advice. This role is essential to maintaining client satisfaction and ensuring statutory deadlines are met.
Responsibilities
Every day is varied. One moment you're answering client enquiries, the next you're preparing minutes or chasing contractors. In this role you will:
* Respond to client enquiries with professionalism and follow through on resolution.
* Prepare and issue meeting notices, agendas, and minutes.
* Keep accurate records and support compliance and financial processes.
* Liaise with internal teams to coordinate repairs, maintenance, and contractor requests.
* Organise workloads to meet statutory deadlines and client expectations.
What You'll Bring
* Experience: 1-3 years in administration and/or customer service is preferred.
* Technology proficiency: Confident with Outlook, Word, Excel, Teams, and able to pick up new systems quickly.
* Customer service skills: Respond quickly and professionally.
* Clear communication: Both written and verbal, with accuracy and professionalism.
* Organisation and time management: Prioritise tasks and meet multiple deadlines.
* Attention to detail: Maintain accuracy in records, documents, and financial tasks.
* A growth mindset: Willing to learn strata processes and progress your career.
What's in it for You
* Growth: Gain training and career pathway options across PICA Group.
* Flexibility: Balance work and life with 50/50 hybrid options.
* Challenge: No two days are the same. Variety and deadlines will stretch your skills.
* Belonging: Join a supportive team where collaboration and relationships matter.
* Giving Back: Protect people's homes and communities with the work you do.
* PICA Perks: Discounts and wellbeing programs that support life inside and outside of work.
We're Australia's leading strata and property services provider, with a trusted network of specialists in strata and facilities management, property development, debt recovery and legal services. For more than 70 years, we've enhanced community living by caring for one of our customers' most valuable assets, their home.
At PICA we value diversity and encourage a speak up culture where our people bring their whole selves to work to enhance community living for all. You must have the right to live and work in this location to be considered for this opportunity.
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