Applications Close (AWST): 09:00 AM 15/12/2025. Salary up to: $80,000 – $89,999. Occupation: Administration/Support/Service. Work Type: Maximum Term – Full Time or Part Time. Location: Kununurra – Remote WA.
Equal Opportunity Employer
The Shire of Wyndham East Kimberley values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTQIA+ and all age groups to apply.
Organisation
The Shire of Wyndham East Kimberley (SWEK) believes that providing a safe and healthy workplace for our employees is extremely important. We are committed to employing people who share the SWEK values of Safety, Teamwork, Accountability, Communication and Respect; these values are incorporated into all aspects of employment at SWEK.
East Kimberley
The East Kimberley is a stunning and sparsely populated area in the northeast corner of Western Australia and is known as one of the world's last wilderness frontiers. As a global tourism attraction it is also known for its pristine kaleidoscope of colour, outback adventures, world‑class fishing, excellent caravan parks, luxury accommodation options, great food and friendly locals. It is an amazing and unique part of Australia.
Opportunity
We are looking for an efficient, friendly, and professional Customer Service Officer to join our team at the Kununurra Leisure Centre (KLC) who will contribute to maintaining a welcoming and safe environment while supporting the delivery of quality leisure and fitness services. Acting as the first point of contact for patrons and visitors, the Customer Service Officer will be responsible for managing front‑desk operations including reception, membership enquiries, facility bookings and cash handling.
Responsibilities
* Serve as the first point of contact for all patrons entering the Leisure Centre.
* Provide friendly and professional assistance with general enquiries, memberships, bookings and programmes.
* Process payments, memberships and facility bookings, and reconcile daily takings.
* Maintain accurate records of transactions and customer data in accordance with Shire procedures.
* Monitor the cleanliness and presentation of the front‑of‑house and common areas.
* Support the promotion of leisure centre programmes, activities and events.
* Ensure compliance with all safety protocols and emergency procedures.
* Report hazards, incidents and maintenance issues promptly to the Facility Manager.
* Assist in administrative and operational duties as required to support overall centre operations.
Qualifications
Relevant qualifications in Business Administration, Sport and Recreation or 2 years equivalent experience, and a current unrestricted WA "C" Class Driver's Licence are essential for this role.
Mode of Employment & Hours of Work
The starting hours are Monday to Thursday 8:30 am to 5:00 pm, and Friday 8:30 am to 3:00 pm (½ hour lunch break). Hours can be negotiated with a successful candidate to cover peak customer demand periods.
Preference is for a full‑time employee (38 hours per week). The Shire is also willing to consider a job‑share arrangement of two part‑time employees. Part‑time candidates are encouraged to apply.
Duration of Employment
Maximum term 1 year – fulfilled by either one full‑time or two part‑time employees. The position is currently advertised as maximum‑term due to an identified immediate need for a CSO role at the KLC ahead of the scheduled re‑opening of the pool in April 2026. Potential for extension or permanency pending planning outcomes.
Salary and Benefits
Working for SWEK includes the competitive annual salary range indicated at the top of this page (inclusive of allowances and superannuation, dependent on skills and experience), plus the following benefits:
* 6 weeks annual leave
* 12 % superannuation with the option to co‑contribute a further 3 %
* Salary packaging opportunities for motor vehicles, rent or mortgage interest expenses
* 11 public holidays with 2 additional Local Government Days per year
* Flexible working arrangements
* Shire‑provided uniforms
* A variety of health and wellbeing programmes including free membership to the Kununurra Leisure Centre and Wyndham Pool, free health assessments, mental health programmes and Employee Assistance Provider (EAP) services
Benefits will be applied pro‑rata to casual, part‑time and maximum‑term roles where applicable.
Apply Now
If you are ready to be part of our diversely talented team and build your future with an organisation that makes an impact, improves lives and inspires others, please click the "Apply" button at the bottom of this page or contact Richard Duke, our KLC Facility Manager at 2120 for a confidential discussion.
Applicants must be legally entitled to work in Australia and will be required to provide evidence of this entitlement. Acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant visa. Applicants will also be required to provide a National Police Clearance dated within the last six months before the interview stage of the recruitment process.
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