Posted: 15 June
The role
We’re looking for an Account Manager to own and grow relationships across our wholesale customer base. This isn’t a “keep the lights on” role, you’ll be front and centre with customers, making sure they’re getting real value, solving problems fast, and spotting opportunities to grow. You’ll work across teams like Product, Tech, Delivery, and Finance to make things happen. If you like being trusted to run your accounts, think commercially, and just get stuff done — you’ll fit right in. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our team to grow professionally. Our people make all the difference in our success. Let’s talk about you! What you’ll be doing as an Account Manager: Own your accounts Be the go-to person for your wholesale customers Build strong, long-term relationships (from execs to day-to-day operators) Get a deep understanding of their business and what success looks like for them Run regular account reviews and keep customers across performance and opportunities Drive growth Identify upsell, cross-sell, and new opportunities within your accounts Work with internal teams to put together solutions that actually solve customer problems Support renewals and commercial discussions Keep your pipeline and forecasts clean and up to date Make things happen Coordinate internal teams to deliver onboarding, projects, and service outcomes Stay ahead of risks and issues , don’t wait for things to go wrong Represent your customers internally and push for better outcomes Use data to tell the story Track performance, usage and trends Share insights and recommendations with customers and internal stakeholders How will you support our “Why?” Experience in account management, customer success or B2B relationship roles Strong commercial mindset you know how to spot and close opportunities Confidence working with a mix of stakeholders, including senior leaders Solid communication skills, you can simplify complex solutions Ability to manage competing priorities in a fast-paced environment Strong problem-solving skills and a proactive approach Experience using CRM tools (Salesforce, HubSpot, Dynamics or similar) Telco or wholesale experience (data, voice, NBN, MVNO/MVNE) Exposure to technical or operational environments Experience running structured account reviews (QBRs, lifecycle frameworks, etc.) If this role speaks to you, hit the apply button to submit your application ! Or if you feel you still have a bit more to learn - reach out to the assigned Recruitment Business Partner (found on right-hand side of the advert) and they’ll provide you with some insights on ways to progress and upskill within Aussie.
