Overview
Date: 3 weeks ago | City: Rowville, Victoria | Contract: Full time
Excellent Salary and Free Onsite Parking
Career Development and Progression
Corporate Discounts Available
The Role
The purpose of our Full Time IT Service Desk Analyst role is to ensure that our GPC Asia Pacific network of stores, warehouses and support offices across 400+ locations in Australia, New Zealand and South East Asia, receive 1st Level support for IT Services and Business Applications during our core business hours of 6am to 7pm, Monday to Friday.
Reporting To The IT Service Desk Manager, You Will
Ensure IT Services are supported and maintained.
Provide day-to-day 1st level IT Service Desk support to users via phone and IT Self Service Portal
Record and update incidents and service requests utilising Service Now in alignment with SLA guidelines
Monitor telephone queues and answer calls within SLA guidelines
Provide first call resolutions to incoming calls where possible using knowledge base articles
Identification and escalation of High Priority incidents as required
Mandatory Technical Skills
Microsoft Operating System support (Windows 10 & 11)
Microsoft Office Application support
User administration using Active Directory, etc.
Experience In The Following Areas Would Be Advantageous
Delivery of support within an ITIL framework
Applications deployed via Citrix
Lotus Notes and Office 365
Mainframe (ZOS) and PSeries (AIX) operating systems
Retail Systems including Point of Sale equipment
Warehouse Management Systems and Financial Systems
Supply chain industries (retail, wholesale, distribution, transport)
To be successful in this role you will need to demonstrate the following
A positive and 'Can do' attitude to work
Be a dedicated team player with high customer focus and excellent communication skills
Some flexibility in working hours
Be able to build and maintain positive relationships with other staff, users and suppliers
Be able to work independently and to use initiative and judgement to solve problems effectively and achieve results
Looking After You
We are committed to ensuring our people are well looked after.
In addition to a rewarding and challenging career, we will provide:
Staff discounts across the GPC Asia Pacific group of Companies
Private health insurance discounts
Employee assistance program
A highly safety conscious work environment
We proactively support our working parents in a variety of meaningful ways, and our parental leave top-up allowance is one of the ways we do this
Paid volunteer leave allowing you to give back to your chosen charity/community organisation
GPC Asia Pacific
Movement is in our DNA.
We are GPC Asia Pacific: one of the largest industrial and automotive aftermarket parts and service suppliers in Australia, New Zealand and South East Asia.
Our iconic brands include Repco, NAPA, McLeod Accessories and Motion Industries.
Yet we are more than just a parts and service company.
We propel people forward.
With over 8000 team members in Asia Pacific, and 60k+ globally, being part of Genuine Parts Company won't leave you standing still.
Reach is key to our success.
Learn more about our business online at
Send your CV to our Careers Team by clicking APPLY!
Please note only short-listed candidates will be contacted.
Not the right fit?
Let us know you\'re interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as current job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
GPC\'s policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience, and conduct and other legitimate business reasons.
Post a CV
#J-18808-Ljbffr