This position is based in the Austroads TCA Melbourne office.
Reporting to the Head of Policy and Transition the Senior Engagement Lead – DTS is responsible for driving strategic stakeholder relationships to strengthen collaboration, trust, and alignment with the Digital Trust Service (DTS) program. The Senior Engagement Lead – DTS will lead engagement initiatives that enhance communication, foster partnerships, and deliver meaningful outcomes for members, partners, and the wider community.
Major responsibilities/accountabilities
The role is responsible for:
* Leading executive level, strategic engagement with external stakeholders to promote and advance the use of DTS Capabilities.
* Leading the preparation of artefacts with a focus on informing and influencing jurisdictional adoption of DTS capabilities and delivery aligned with program timeframes
* Leading the preparation and delivery of strategically focussed DTS related presentations and workshops, including externally at Jurisdictional offices.
* Facilitating workshops, briefings, and consultations with External Stakeholder representatives to gather input and share progress.
* Negotiating and resolving conflicts diplomatically to maintain productive relationships.
* Driving cross-functional collaboration to ensure stakeholder needs are met.
* Monitoring progress against agreed outcomes and reporting on performance to program teams.
* Escalating risks and issues that may impact delivery, with mitigation strategies.
* Building and maintaining strong, trusted relationships with external stakeholders across government, industry, and community sectors.
* Acting as a primary point of contact for stakeholder engagement, ensuring timely and effective communication.
* Collaborating with internal teams to align stakeholder needs with program and project delivery.
* Exercising diligence when making decisions, adhering to the requirements outlined in the Delegations of Authority.
* Contributing to continuous improvement, identifying ways to enhance value for our members and the public.
* Maintaining and adhere to Quality Systems processes and procedures associated with the role.
* Other duties as directed.
Qualifications, knowledge, and experience
The Senior Engagement Lead – DTS will possess:
* Proven experience as an Engagement Lead within large-scale, multi-year programs.
* Excellent stakeholder engagement skills, particularly with government and external partners.
* Excellent written and verbal communication skills, including the ability to simplify complex information and to tailor messaging to meet specific stakeholder needs.
* Familiarity with digital identity, data privacy, or technology transformation programs is highly desirable.
* Demonstrated ability to operate within a structured communications, branding and style framework.
* Change management and stakeholder certification (e.g., PROSCI, ADKAR, IAP2) is a plus.
* Highly proficient in the use of Microsoft Office applications including Word, Excel, PowerPoint and Outlook.
* High level of proficiency in Adobe Creative Suite and Acrobat to produce communications materials.
* Experience working with content management systems for websites and other communication applications would be highly regarded.
The incumbent will need to present a professional image and build a strong relationship across the enterprise. Specifically, the role requires:
* Strong interpersonal skills, including within and across project and operational teams.
* Well-developed relationship management, communication, consultation, and negotiation skills.
* Sound judgment, analytical and problem-solving skills.
* Comfort working in an environment which is constantly evolving.
* Ability to work autonomously while fostering collaboration and engaging others in shared goals.
* Commitment to ongoing professional development and learning.
For more information or to express interest in this role, please contact Maria McGrath, Human Resources Manager.
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