Job Title: Sales and Service Expert
As a Sales and Service Expert, you will be responsible for delivering exceptional customer experiences in our retail environment. You will work closely with customers to understand their needs and preferences, providing personalized recommendations and ensuring that they leave the store satisfied.
This is a dynamic role that requires strong communication skills, a passion for fashion footwear, and the ability to work effectively in a fast-paced team environment.
About the Role
Your primary goal will be to create a positive shopping experience for every customer, consistently exceeding their expectations and making their visit memorable.
* You will provide outstanding customer service, responding promptly to customer inquiries and resolving any issues that may arise.
* You will be responsible for maintaining exceptional store presentation, ensuring that our displays are engaging and our stock levels are optimal.
* You will identify and seize sales opportunities through your exceptional customer service skills and product knowledge.
* You will upsell Value Add Products (VAPs) and accessories to increase average transaction value and enhance customer satisfaction.
Requirements
* You have strong customer service skills, a passion for fashion footwear, and enjoy working in a fast-paced retail environment.
* You are motivated to succeed, both individually and as part of a team, and thrive in a dynamic atmosphere.
* You possess outstanding communication skills, able to connect with customers from diverse backgrounds and cultures.
* You are self-motivated and can work independently or as part of a team, adapting to changing circumstances and priorities.
Benefits
* Career advancement opportunities to help you grow and develop within our business.
* A welcome gift on commencement to get you started in your new role.
* A 30% staff discount on all purchases, giving you access to exclusive savings and discounts.
* Reward and recognition vouchers to celebrate your achievements and milestones.
* A referral program to encourage you to share your positive experiences with friends and family.