Role Overview
At Telstra, we are a leading telecommunications company. As a Retail Customer Service & Sales Consultant, you will help customers find tech solutions that enhance their lives and build a connected future.
Responsibilities
* Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is memorable.
* Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
* Achieve and Excel: Use consultative selling skills to meet and exceed sales targets and KPIs.
* Collaborate and Contribute: Work closely with your team to create a welcoming workplace where everyone is supported to achieve store goals.
Advantages
* Variable Remuneration: If eligible, the plan's rules determine eligibility, calculation and payment. The first 2 months are guaranteed while you learn on board.
* Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 partners.
* Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, cultural leave, blood donor leave, and the ability to purchase up to 4 weeks of additional leave.
* Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning and develop your career with the Future Ready program.
* Flexibility: We offer flexible working hours and a supportive approach to parental leave—do it your way!
* Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs.
* Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.
Qualifications
* Excellent communication skills: natural at connecting with people.
* Solution-oriented approach: enjoy thinking on your feet and tailoring solutions for customers.
* Sales drive: motivated to achieve and exceed sales targets and KPIs.
* Passion for learning: eager to grow and develop skills in a dynamic setting.
* Resilience and positivity: can-do attitude even when things get busy.
* Customer-facing experience: previous experience a plus but not required.
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