Overview
This is a Streem Account Manager role based in Surry Hills, New South Wales, Australia. Streem helps Australia's most influential organisations stay ahead with real-time media intelligence across Print, Online, TV, Radio, Podcasts, and Social Media. The team is tech-powered and values collaboration, pace, and impact.
Join a supportive, fast-paced environment where you'll build strong client relationships, deliver top-tier service, and help clients get the most from our platform.
Responsibilities
* Oversee and contribute to major Federal Government client deployments.
* Manage the day-to-day needs of existing Government clients.
* Act as an escalation point for Account Managers and Customer Support.
* Lead key project tasks related to major government calendar events.
* Deliver in-depth training and onboarding for Government stakeholders.
* Collect and communicate product feedback to enhance the platform.
* Proactively flag key media stories, trends, or issues relevant to clients.
* Ensure all client-related tasks are completed in accordance with internal and external service standards.
* Maintain consistent communication with internal and external stakeholders.
* Help ensure platform accuracy and content quality.
About You
* Strong customer-facing skills.
* Organised, detail-oriented, and comfortable juggling multiple priorities.
* Ability to work in a fast-paced environment.
* Strong written and verbal communication skills.
* Energetic, media-savvy and positive with a can-do attitude.
Desirable (but Not Required)
* Degree in Media, Communications, PR, Journalism, or similar.
* Media/news/content experience is advantageous.
* Personal interest in the Australian Media Landscape and public affairs.
* Familiarity with media monitoring, analytics, or social listening tools.
* Experience with Excel, Project Management Tools/CRM tools/Boolean search.
Why Streem
* Daily gourmet lunches and snacks by our private chef
* Pup-friendly office space
* Flexible and hybrid working
* 8 minute walk from Central Station
* Fun seasonal team events
* $2,000 Talent Referral Scheme
* $3,000 p.a. Development Allowance
* Corporate gym and shopping discounts
* Novated vehicle leasing
Note
This is a Streem role, hosted by Hatch. The posting is on Hatch's platform.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales and Business Development
Industries
* Internet Marketplace Platforms
Ready to help make media meaningful? Apply now and take the next step in your career with Streem.
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