About this role
We are seeking an experienced and professional housekeeping leader to join our team.
Key responsibilities
1. Support the housekeeping manager with workforce management, administration, rostering, and operational service of the entire housekeeping department.
2. Supervise and perform cleaning duties of hotel rooms and apartments in compliance with resort standards.
3. Monitor and maintain the cleanliness of guest rooms and provide necessary training to staff to ensure standards are met.
4. Supervise and mentor team leaders.
5. Oversee laundry, garbage disposal, and recycling processes where necessary.
6. Ensure policies and procedures are adhered to, including maintenance and HSE reporting.
Requirements
1. Minimum 2 years' experience as a housekeeping supervisor in a similar environment with meticulous attention to detail.
2. Ability to work effectively in a close team environment.
3. Current Australian driver's license (preferred).
4. Previous hotel or resort cleaning experience.
5. Ability to prioritise and organise multiple tasks and deliver results.
6. Exceptional customer service skills.
7. Proven ability to work under pressure and resolve problems.
8. Experience motivating team members to achieve targets and outcomes.
Skills and qualifications
The ideal candidate will possess excellent communication and interpersonal skills, with the ability to lead and motivate a diverse team. They will have a strong focus on delivering exceptional guest experiences and maintaining high-quality standards across all aspects of housekeeping.