Accenture has an exciting opportunity for a people‐oriented Sales Manager to guide, mentor and inspire an incredible team of Sales Development representatives (SDR's) selling advertising for our digital media client. This role sits within a dedicated outsourced sales team focused on revenue growth.
This role involves coaching and developing a world‐class team that takes pride in creating a positive customer experience through focused sales plays and powerful outbounding efforts in a fun and enriching work environment. In addition to leading a team, this role will also be challenged with developing programs to scale operations, solve customer problems upstream, and grow the client's revenues by delivering a world‐class customer sales experience to millions of customers.
As the successful candidate, our customers and your team are your top priorities. You will mentor and coach a team of SDR's to exceed customers' expectations. You will proactively identify sales opportunities and improve team workflows. Success in this position requires exceptional people coaching and account management skills; analytical problem solving; a willingness to experiment; the ability to thrive in a dynamic, team‐focused environment; and a passion for helping clients and customers achieve results through revenue.
Skills and experience you'll need in order to succeed include analytical problem solving; a passion for people management; a willingness to experiment and move quickly; the ability to thrive in a dynamic, team‐focused environment; and a passion for helping Clients and our Advertising customers achieve business results.
Responsibilities
* The role will report directly to the Function Lead and work with them to manage hybrid SDR/BDR team.
* Manage a high performing team of Sales Development Representatives/Business Development Representatives.
* Manage KPIs, ensure deliverables are exceeded and revenue is achieved.
* Identify barriers and to improve productivity and success.
* Develop, coach and manage your inside sales team to ensure operational excellence.
* Focuses, motivates and inspires the team in a goal and results orientated way by driving optimum individual and team performance to deliver against agreed KPIs and targets.
* Conducts one‐to‐ones with team members to assess performance against objectives.
* Carries out call evaluations on a weekly basis to ensure consistency and adherence to all regulatory requirements and best practice in customer engagement.
* Provides leadership, support and development to members of the team and builds on the strengths of the team members that drive optimum performance.
* Oversees and manages the day‐to‐day operation and workflow of the team in an organised and efficient manner.
* Creates a learning environment to ensure that the transfer of knowledge and insight occurs.
* Acts as a point of referral for complex and escalated queries.
* Ensure that all client SLA targets are met, including aspects of: Meeting Client SLA's, Performance Management, People Management, Transition Management, Other key roles (Recruitment, Quality Management, Policy communication etc.).
Qualifications
* 3 – 5 years in an SDR, sales or business development role.
* Ideally a proven experience in team leadership of a sales team in the digital marketing space would be advantageous.
* Demonstrated experience forecasting new sales opportunities, setting goals, and monitoring sales activity.
* Ability to develop effective business relationships with all levels of internal and external management.
* Must possess strong oral, written, presentation, and interpersonal skills.
* CRM experience or comparable sales force automation tool alongside strong data analysis skills.
* Strong knowledge of technology / social media channels – ideally advanced outreach, enrichment & lead sourcing technologies beneficial to an activation's sales team.
* Ability to identify and lead service improvement initiatives.
* Experience in handling escalations from both external clients and internal sales and support organisations within a contact centre / queue‐based environment as a plus.
* Experience developing, measuring, and documenting improved efficiencies in workflow and system processes.
* Must be able to clearly identify goals, communicate vision for the team, and then deliver results.
* Excellent influencing skills and ability to work with key cross‐functional business stakeholders.
* Excellent customer service, communication and interpersonal skills.
* Ability to remain calm and courteous in periods of stress.
* High energy, passion, and a good sense of humour.
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