Overview
This is a Customer Support (Casual) role with Streem based in Surry Hills, NSW, AU. Role seniority: junior, mid level.
About Streem
At Streem, we're all about helping Australia and New Zealand's most influential organisations stay ahead of the news cycle. We lead in ANZ media intelligence, offering live monitoring of print, digital, TV, radio, podcasts, and social platforms to ensure our clients stay ahead of every story.
Day-to-day Responsibilities
* Support current customers via phone, email, and live chat to use and get the most from Streem's real-time media intelligence platform.
* Support the Account Management team with day-to-day tasks, including data entry, brief building, brief exports, and testing new products.
* Build new customer briefs and work with the Account Management team to deploy the Streem product to new customers.
* Produce, review, and deliver media insights reports to customers and internal stakeholders using Streem's proprietary technologies.
* Collaborate with Account Management and Operations teams, providing feedback regarding customer requests to ensure the platform meets their requirements.
* Produce transcripts, summaries, and downloadable media, and prepare media brief documentation for clients.
* Conduct routine data entry, database maintenance, quality control of news content through the platform, and export data for reporting purposes.
About You
* 1-2 years' experience in a customer support or customer service role.
* Unshakable customer-facing skills, with the ability to take initiative, adapt to changing situations and resolve challenges calmly.
* Ability to proactively manage conflicting priorities and deadlines in a fast-paced environment, with attention to detail.
* Excellent verbal and written communication with the ability to explain technical information to diverse non-technical audiences.
* Strong collaboration, willingness to learn, and contribute to a supportive team culture.
* An interest in and understanding of the Australian Media Landscape.
A few other skills and qualifications that are advantageous but not required include:
* Bachelors' or Master's degree in Communications, Media, Public Relations, Journalism, or a related field (completed or in progress).
* Previous experience in the media or news industries.
* Experience with media monitoring, intelligence, or social listening tools.
* Confidence working with Excel, project management tools, CRM tools, or Boolean.
Benefits
* Hybrid work setup
* A dog-friendly Surry Hills HQ (near Central Station)
* $3,000 annual upskilling allowance
* Extra leave days (birthday, wellbeing, volunteering, and more)
* $2,000 referral scheme, corporate discounts, and novated leasing options
Notes
If you have a background in customer service, a passion for media and a desire to create exceptional client experiences, we'd love to hear from you. Streem is committed to cultivating an inclusive workplace where different perspectives, backgrounds, and experiences are welcomed and valued. This is a role with Streem, not with Hatch.
Key Responsibilities
* Supporting customers
* Assisting Account Management
* Delivering media insights
Key Strengths
* Customer support experience
* Communication skills
* Attention to detail
* Media knowledge
* Technical proficiency
This is a casual role offering around 30 hours per week with weekday shifts from 12pm to 8pm and a Saturday evening shift from 4:30pm to midnight.
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