Newly Created CX/Service Designer Positions
- Big Visions backed by the CEO for Customer Strategy
- Sydney - Flexi Working Model
**Service Designer - Multiple Roles**
- Newly Created CX/Service Designer Positions
- Big Visions backed by the CEO for Customer Strategy
- Sydney - Flexi Working Model
**About the Companies**
Brand that puts people first within the Property Industry who are passionate about Quality and Legacy. Offering a supportive environment with great leadership and pathways to progression.
Leading Organisation within the Online Financal world, known for their Innovation and creativity! Established design team with a high calibre of people.
Highly Innovative positions that will be responsible for developing industry leading digital experiences across all customer touchpoints. You will bring to life the organisations Customer Strategy to create a first class experience for their customers.
**Key Responsibilities but not limited too**:
- Develop a deep understanding of customer needs, both unmet and unarticulated through designing and delivering customer research which is based on human centred design principles
- Analyse quantitative research from a range of sources to uncover insights and opportunities
- Develop fit-for purpose, engaging artefacts including personas, current state journey maps, service blueprints and future state experiences; and use them to facilitate understanding & drive meaningful, measurable change within the business
- Work across all elements of customer experience; better interactions, better journeys & an enhanced lifetime relationship; & across our entire ecosystem of customers including
**You will have**:
- Looking for circa 4-5+ years' experience in Service/CX Design end to end (Open to a previous UX background who is passionate about Service design for 1 role)
- Demonstrate customer centred design that has made impact, transformation and/or innovation experience
- Ability to work in an agile environment/projects
- Excellent stakeholder engagement
- A General passion to make huge customer impact and create amazing first class experiences
**For more information, please contact Rosie Cantwell quoting #49820 for more information.**
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