THE ROLEThe Residential Tenancies Act Renter Engagement Officer (RTAREO) plays a crucial role in facilitating the safe and compliant execution of safety checks and inspections in rental properties governed by the Residential Tenancy Act 1997 (RTA). This position involves fostering effective communication with tenants, contractors, DFFH Local Housing Offices and Homes Victoria while coordinating activities related to property access for contractors to undertake safety checks.This role prioritises exceptional customer service, strong communication and stakeholder management skills, the ability to plan, organise and prioritise workloads, alongside a commitment to the regular and consistent delivery of RTA compliance safety checks.Achieving success in this position requires the establishment and maintenance of strong connections with public housing renters, Local Housing Offices across the operational Division, Homes Victoria and RTA contractors. Moreover, it necessitates adherence to rigorous health and safety standards and the proactive adoption of enhancements based on feedback from stakeholders.This role will work closely with renters, local support services, Homes Victoria's Compliance & Safety team, Local Housing Offices, Homes Victoria Contract Managers, and contractors for the successful implementation of the program. The role will be expected to work across the relevant Division to attend to RTA needs of renters.ACCOUNTABILITIES INCLUDEContribute to the full life-cycle of the RTA project to meet departmental objectives including:Undertaking research, analysis and implementation of the project based on defined outcomes and outputs.Managing the project and related sub-projects and being accountable for the successful delivery and completion of the project within resourcing, timeline and budget parameters.Please open the position description to read more.HOW TO APPLYApplicants are encouraged to apply online. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.Preferred candidates will be required to complete pre-employment screening, including a national police check and misconduct screening.For more information on working with us and our recruitment process, please visit Department of Families, Fairness and Housing Victoria | Jobs (www.dffh.vic.gov.au/jobs)Please apply to submit your interest in this position.
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