Job Description - Customer Service Officer (ADM00000431)
Description
Since our establishment in 1984, we have grown to be Queensland's largest family-owned transport company and preferred Queensland carrier for multi-nationals and local businesses alike. At Followmont, we care about our people and recognize that our people are the secret to our success. We offer limitless opportunities for individual growth and development, empowering our people to realize their full potential. Everyone has the opportunity to make a real difference and have a real impact if they step up to the challenge. Those who are willing to step up and go the extra mile are rewarded. Today, we have a team of over 850 employees, 1000+ vehicles, and 22 company-owned regional and metropolitan depots. We aim to continue to grow and provide great service to communities throughout Australia.
Join our family and be part of a high-performing premiership team with a passion for providing exceptional service to the communities we service. You will be the first point of contact for freight movement bookings and customer inquiries via phone and email. You will be adaptable to difficult situations and have strong communication, customer service, and time management skills. This [Full Time/Casual] [Monday to Friday] role is key to our operation and would suit a friendly, positive, and motivated individual who has an interest in developing their career within the transport industry. In return, we offer competitive salaries with annual reviews as well as opportunities for career progression and growth.
The Opportunity:
1. Effectively assist with customer inquiries via phone and email, including meeting and greeting customers when required.
2. Efficient data entry, utilizing (System/Program – E.g. TruckMate) and producing reports ensuring a high level of accuracy.
3. Liaising with a number of Followmont branches and other key stakeholders ensuring a prompt and professional service.
4. Providing detailed tracking and reporting on freight movements and deliveries, including reporting on misdirected freight.
5. General office and administration duties including data entry.
Qualifications:
1. Proven experience in a fast-paced Customer Service based role for a minimum of [2] years; experience within the transport industry is also highly regarded.
2. A passion for going the extra mile to provide high-level service to all of our customers.
3. Ability to effectively communicate with a diverse customer base in a professional, prompt, and timely manner.
4. A strong level of empathy, resilience, and capability for effective time management in organizing and prioritizing workloads.
5. Robust attention to detail coupled with solid problem-solving skills, and the ability to work within a fast-paced, high-pressure environment.
If you encompass the above attributes and feel this position is a good fit for you, the Followmont Team would love to hear from you
Location: [ ]
Service | Unity | Passion | Integrity | Innovation
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