Crystalbrook Kingsley has transformed Newcastle's former Council Administration Centre into a sophisticated 130-room five-star hotel with a signature rooftop bar and restaurant, lobby bar and café along with two private meeting venues.
The Role:
We seek a detail-oriented Housekeeping Supervisor to lead our operational hotel team. This full-time position reports to the Executive Housekeeper.
Your responsibilities include:
* Supervising the Housekeeping team to ensure effective systems and operational procedures are in place.
* Monitoring rosters, attendance, and productivity of the team.
* Empowering individuals to develop and maintain good practices.
* Driving room guest satisfaction by empowering teams to provide exceptional service.
* Delivering hands-on supervisory leadership across areas.
* Ensuring compliance with Workplace Health and Safety processes and procedures.
* Collaborating closely with other departments for smooth transitions of services.
* Assisting in on-the-job department and staff training.
* Promoting company health and well-being processes and procedures.
About You
We're looking for someone with:
* Proven experience in Supervisory roles in housekeeping operations within the hotel industry.
* Strong leadership skills and ability to motivate others.
* A passion for developing team skills in all aspects of onboarding and training.
* Excellent communication and interpersonal skills with a focus on guest service.
* Attention to detail is essential.
* Good organisational and time management skills.
* Ability to work under pressure and make decisions.
* A commitment to working a full-time schedule.
Please note: You must hold the relevant Visa status to live and work in Australia. We cannot offer sponsorship opportunities with this position.
The Benefits
* A market-leading 50% F&B discount across all venues.
* $99 Room rates and generous friends and family discounts.
* Lifestyle benefits including extra leave and environmental advocacy days.
* Commitment to sustainability practices.
* Dedicated Internal Mobility Programme and reward scheme.
* Online learning, career enhancement, and development plans.
* Personalised employee support network.
* Regular service recognition and team events.
Crystalbrook Collection is an award-winning hotel development and management company, showcasing distinctive upscale hotels, restaurants, and bars in Australia.