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Optus is an Australian telecommunications company, delivering more than 11 million services to our customers every day across mobile, broadband and digital solutions.
The Senior Delivery Manager plays a key role within the Optus Data Office, owning the end-to-end delivery of data transformation and modernisation initiatives. Reporting to the Director – Data Solutions, this role is responsible for driving complex projects to achieve strategic customer experience outcomes and financial benefits, ensuring delivery is on time and within budget.
Success in this role requires a blend of strong technical knowledge and commercial competence, with proven experience managing cross-functional projects in dynamic environments. The Senior Delivery Manager must confidently navigate stakeholder expectations, coordinate change management and operational transition, and ensure all aspects of delivery—from technical execution to business integration—are aligned to strategic outcomes.
Your day to day will consist of
* End-to-End Project Management : Define project scope, schedules, budgets, risks, and quality benchmarks to deliver successful outcomes aligned with business goals.
* Stakeholder Engagement : Build and maintain excellent relationships with SLT, initiative sponsors, and business units to align project outcomes with strategic priorities.
* Customer Experience Delivery : Ensure customer experience objectives are embedded and achieved across all project stages.
* Risk and Issue Management : Identify, assess, and manage project risks to maintain delivery continuity and mitigate impacts.
* Team Collaboration and Leadership : Foster project teamwork, support peers, and contribute effectively within a complex matrix environment.
* Continuous Improvement : Promote innovation, proactive problem solving, and a dedication to quality through open communication and knowledge sharing.
What makes you perfect for the role?
* Tertiary qualification in Business, IT, Engineering, or a related field, complemented by professional certifications such as PMP or Prince2.
* Demonstrated ability in managing capital projects in IT/Telecommunications or Financial Services, with a proven record on large, complex data projects and large initiative budgets.
* Demonstrated success in managing and developing delivery teams of 10+ resources in a matrix reporting environment, with strong coaching and mentoring skills.
* Proven experience in on-premise to cloud migrations (including SaaS) and delivering projects using Agile/Iterative methodologies.
* Ability to operate autonomously in dynamic environments, effectively addressing ambiguity and responding to unforeseen challenges.
* Extensive experience in contract management, commercial business case modelling, and system integration technical consulting.
What's in it for you?
* Competitive remuneration and employee discounts. Make life easier (and more affordable) with $80 monthly credit and 25% off Optus products and unique shopping discounts with our retail partners.
* Flexible working arrangements with opportunities to work three days in the office, two days remote or home.
* Vibrant and collaborative office campus that includes cafes, convenience store, chill out zones, GP, post office, gym and on-site childcare centre.
* Competitive leave policies, including additional 'Connected' days to focus on culture, family, health, community, or whatever's important to you.
* We support growing families with inclusive, carer-neutral paid Parental Leave of up to 16 weeks.
* Direct your own development and build future-ready skills with Optus U's industry-focused micro-credentials, developed with La Trobe and Macquarie Universities.
* Build meaningful connections through employee-led networks and diversity initiatives including Culture Connect, Elevate Women, Disability Network and Express Yourself (LGBTQIA+).
* Put your wellbeing first with free access to counselling and support services, 24/7 — in-person, by phone, SMS, or video.
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon.
At Optus, we are strengthened by others and that means valuing diversity and saying 'yes' to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call. We're here to help. When you contact us, please advise your preferred method of contact, and we will be in touch within 48 hours.
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