APS3 Participant Support Officer - Customer Service & Administration
Job Summary / Overview
The Participant Support Officer - Customer Service & Administration role provides administrative and operational support within a participant service environment. Working as part of a team the role supports participant enquiries, coordinates appointments and manages administrative tasks to ensure effective service delivery. The position contributes to delivering consistent and accessible services through established procedures and systems.
Key Responsibilities
* Manage and resolve participant matters by actioning planning tasks in accordance with legislative requirements
* Provide reception and counter support including assisting participants with enquiries and online services
* Respond to customer enquiries and provide information or referrals to appropriate services
* Manage shared team inboxes, appointments and telephone enquiries
* Coordinate appointments and ensure office facilities are accessible for participants
* Conduct research and investigation activities and prepare reports and correspondence
* Perform data entry activities and ensure required follow up actions are completed
* Receive and record complaints and feedback in internal business systems
Required Qualifications
* Working with Children Check
* Ability to use Microsoft Office and computer based systems
* Ability to access and use client records management systems and related applications
* Administrative and organisational skills
* Customer service and stakeholder communication
* Ability to follow established procedures and protocols
* Attention to detail and data management capability
For further information please contact Irene Yam on 08 6212 55*** or *********@.
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