Community Engagement Specialist Role
This role combines creativity, empathy, and strategic thinking to drive engagement, retention, and advocacy.
* Responsibilities:
* • Establish and maintain strong connections with members across various platforms (e.g., social media, forums, private groups).
* • Moderate discussions, answer questions, and provide thoughtful support to community members.
* • Foster membership and participation in online platforms and live events.
* Content Development:
* • Collaborate with the content team to align community conversations with brand initiatives and values.
* • Identify inspiring member stories to share with a wider audience.
* • Generate creative ideas for community-driven projects (e.g., challenges, spotlights, user-generated content).
* Event Support:
* • Organize and promote online events, workshops, and live Q&A sessions.
* • Assist with offline events that bring the community together.
* Insights & Strategy:
* • Gather feedback, trends, and insights from the community to inform business decisions.
* • Monitor and report on engagement metrics, sentiment, and growth opportunities.
* • Develop strategies to enhance retention, satisfaction, and loyalty.
Required qualifications include proven experience in community management, social media, or customer engagement, excellent communication skills with empathy and emotional intelligence, and strong organizational and problem-solving skills.
The ideal candidate will be passionate about building and maintaining strong relationships within our community. They will have a keen eye for detail, exceptional writing skills, and the ability to work independently as well as part of a team.