We exist to deliver reliable, high-quality water, wastewater, and waste recovery services to ensure the economy and livability of the central Gippsland region.
We are focused on:
Maintaining affordable quality water and wastewater services for our customersOur sustainable future and the future of the regionContinuing to strengthen the important role we play in our local communitiesThere are many benefits in working for us, including:
Ongoing training and development opportunitiesWork varietyWork/life balance with the opportunity to negotiate flexible working arrangementsWe focus on building the capability and culture of our people into a more highly skilled, professional, customer-focused, and efficient organization.
We do meaningful work within a supportive and inclusive culture that encourages you to make the most of your talents.
The roleThe Customer Care Representative proactively engages with some of our most vulnerable customers to provide support and guidance, utilising our assistance options to ensure high customer service levels.
The role also involves balancing customer care with effective debt management, adhering to regulatory guidelines, industry standards, and Gippsland Water policies and procedures.
What you'll bringExperience in resolving complex customer queries empatheticallyExperience in negotiating successful outcomes for vulnerable and financially distressed customersAdvanced analytical skillsStrong written and verbal communication skills, including computer literacyFreedomWe offer flexible arrangements to accommodate our employees' varied needs, such as purchased leave, varied start and finish times, working from alternative locations, and accrued days off, supporting work-life balance.
How to applyFor inquiries, contact Tracy Stewart at 03 5177 4600.
Applications are viewed as received.
Please read the position description and selection criteria before applying.
Submit a statement addressing all criteria along with your current resume.
Note that not addressing all criteria may exclude you from the shortlist.
Shortlisted applicants may need to undertake a National Police Check.
Further information and application instructions are available at our website or by contacting Recruitment at 03 5177 4709.
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Gippsland Water supplies over 60,000 customers across more than 5,000 km², maintaining a $1 billion infrastructure network including water mains, treatment plants, and sewer mains.
Source: Extract from the company's website.
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