- Stable Work Environment with Long-Term Team
About Our Client
Our client is a global leader in the production of high-quality steel products, specialising in advanced steel solutions for a range of industries. With a focus on innovation, they provide high-strength, wear-resistant steels used in demanding applications across automotive, manufacturing, and construction sectors.
Known for their superior product performance, they are committed to sustainability and continuous improvement in their production processes. The company prides itself on its long-term stability, a strong focus on quality, and a customer-centric approach, making it a great place to build a long-term career.
Job Description
- Manage Customer Inquiries: Respond to and resolve customer enquiries efficiently, ensuring a positive experience.
- Build and Maintain Strong Client Relationships: Develop long-lasting relationships with clients by offering exceptional service and support.
- Order and Delivery Processing: Provide accurate quotations, process orders, and advise customers on order status and delivery schedules.
- Customer Follow-Up: Proactively follow up with customers on quotes, order acknowledgements, invoicing, delivery estimates, and mill delivery details.
- Product Knowledge: Quickly learn and provide comprehensive product knowledge, ensuring customers are directed to the right information.
- Anticipate Customer Needs: Take a proactive approach in servicing customers, understanding their requirements, and coordinating with the RSM and customers to meet their expectations.
- Import/Export and Shipping Matters: Handle import/export operations and shipping-related tasks, ensuring smooth logistics processes.
- Collaborate Across Departments: Work closely with supply chain, sales, and other teams to maintain high service levels and customer satisfaction.
- Coordinate with 3PL: Ensure accurate shipping documentation for local customs clearance and effective warehouse inventory management.
- Support Sales Representatives: Assist sales reps by managing customer relationships, handling quotes, stock checks, contracts, follow-ups, deliveries, order intake, and providing accurate documentation.
- Stock Management and Coordination: Support sales teams in maintaining healthy stock levels by collaborating with planners and mills to ensure availability and timely delivery.
The Successful Applicant
Our successful candidate will have:
- A strong sales background, ideally in the retail industry, with a proven track record of exceeding targets and delivering exceptional customer service.
- Excellent communication, negotiation, and problem-solving skills, with the ability to identify new business opportunities and provide tailored solutions.
- Experience with SAP, B1, or similar systems is preferred but not required, along with a keen attention to detail and the ability to manage multiple tasks efficiently.
- A resilient, self-motivated attitude, capable of thriving both independently and as part of a collaborative team.
- Strong focus on maintaining high levels of customer satisfaction, while demonstrating adaptability during quieter periods.
What's on Offer
- A competitive salary package of $75,000 + superannuation.
- A dynamic, vibrant, and inclusive company culture that fosters collaboration and growth.
- Opportunities for continuous professional development and clear career progression.
- Comprehensive training and ongoing support to help you succeed.
If you're a motivated Inside Sales professional ready to elevate your career, we want to hear from you.
Apply today and become part of this dynamic, forward-thinking team.