Based locally in Balcatta – Free onsite parking
About the Business:
Sporting the dual crown of Australia's oldest dairy and Australia's most innovative dairy, Brownes Dairy has an opportunity within our Engineering Department for a Control System Automation Lead.
Community is at the heart of what we do as we collect over 120 million litres of milk each year from more than 40 dairy farming families located in WA's pristine Southwest region. All our Brownes Dairy products are made in WA. Our CEO is from WA too. We are fiercely protective of our environment, pride ourselves on being a leader in sustainability and our free school tours program sees thousands of school children learn about the benefits of dairy too.
With a diverse portfolio of award-winning fresh dairy products including milk, cream, sour cream, yoghurt, flavoured milk, cold brew drinks, cheese, juice and desserts, our products are a household name in WA and are sold nationally and internationally as well. WA is our heartland.
What can you expect looking ahead, we will remain at the forefront of innovation in our industry, remaining committed to product, packaging, and Brand innovation, meeting our critical responsibilities to the environment and sustainability head-on.
Culture is at the forefront for Brownes we aspire to be a listening, learning and leadership organisation where everyone flourishes – our people, our farmer partners, our customers and of course the planet.
The Role
Our Customer Service Representatives play a key part of our success at Brownes Dairy. You will be the first point of contact for internal and external customers, ensuring that we deliver the best possible service we can. In this role, you will be responsible for day-to-day administrative activities and responding to customers' needs and enquiries.
Role Responsibilities
* Meet and Greet visitors
* Handle incoming and outgoing calls, ensuring they are directed appropriately
* General Data Entry and Administrative duties
* Handle and process orders within Brownes for varied locations
* Listening to and responding appropriately to customer feedback including managing any feedback that needs to be referred internally
* Liaising with internal stakeholders in our warehouse for orders and arranging deliveries/invoicing
Requirements:
* Experience in a Customer Service role managing switchboards
* Experience in listening and responding to customer's feedback
What do we offer:
* A great culture – we love being the best and we love what we do
* 5 Weeks annual leave
* Employee rewards program
* Various health and wellbeing discounts i.e. private health, hotels, gyms
* Employee Assistance Program
Apply: To apply for this role, please submit a CV and covering letter that best shows your relevant skills and experience. All candidates will receive a response.
Applications for this role will close on 9th February 2025.
At Brownes Dairy, we recognise that our differences are our strength. We encourage applications from Aboriginal and Torres Strait Islander people, women, the LGBTI+ community, mature workers, people with disabilities and people from different cultural backgrounds.
31 January 2025
Balcatta Western Australia, Australia
Full Time
Call Centre & Customer Service
Customer Service - Call Centre
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