Join to apply for the Home Lending Specialist role at Commonwealth Bank1 day ago Be among the first 25 applicantsJoin to apply for the Home Lending Specialist role at Commonwealth BankGrow your lending career within the RBS Direct Lending business.Showcase your lending expertise in a growing acquisition channel.Thrive professionally and personally in a flexible hybrid working environment.Together we can exceed our customer expectationsGrow your lending career within the RBS Direct Lending business.Showcase your lending expertise in a growing acquisition channel.Thrive professionally and personally in a flexible hybrid working environment.Together we can exceed our customer expectationsSee yourself in our team.Our opening hours are 8am – 8pm, Monday to Friday; and Saturday to Sunday 8am – 6pm (AEST).This is a permanent full-time positionShift: Either Monday – Friday 11:15am - 8pm OR Tuesday - Saturday 9:15am - 6pmThere is mandatory structured training in the first 4-6 weeks (mix of office and home based)This role can be based in Brisbane, Hobart or LauncestonYour career pathway is endless with the direct lending team. We have an established lending promotion framework that provides opportunity to develop within the lending role.Do work that mattersBuilding and maintaining positive relationships with our customers is our passion. As a Home Lending Specialist, you will take accountability over every interaction, identifying your customer’s needs, offering solutions and maintaining regular contact to drive positive outcomes and experiences.Our pre-qualification team are there are assist you by transferring warm leads to you. Your customers will be pre-qualified so that you are able to build quick rapport and provide them with the relevant information and service throughout their home buying journey.Your team in Brisbane will work alongside our experienced Melbourne Home Loan Sales teams with their knowledge of best practice routines and disciplines to ensure success in your career with us.Your ImpactPurchasing a home is a key life milestone for your customer, so your role as a Home Lending Specialist is integral in ensuring a seamless and stress-free experience.Whether this be their first or second home, an investment property, a refinance or maybe a construction/renovation of their dream home – you will be there to guide your customer through the process.Your responsibilities will include; but are not limited to:Creating long-lasting relationships with customers and business partners by displaying professional credibility, trust and confidence in every interaction.Identifying and understanding the customer’s objectives and goals. You will do this by effective questioning techniques and refer complex financial needs to the appropriate specialist when necessary.Ensuring customer applications are compliant and that delegated security checks are undertaken in a diligent manner.Having a deep understanding and knowledge of product features, processes and policies to:Lead a lending interview with confidenceFacilitate customer retentionIdentify the customer’s financial needs and; by using needs-based conversations, you will uncover further financial needsResolving and responding to customer’s queries or complaints in a timely and effective manner.Dealing with a variety of internal and external customers to deliver exceptional customer experience.Understanding the broader market and economic and industry changes impacting the customer and the Group.Your CapabilityYou are based in Brisbane - there are fortnightly hub days in the office.You will have some experience in home lendingAbility to work in a team and want to be part of a high performing oneYou have a continuous improvement mindset, challenge the status quo and always pro-actively look for new ways to deliver exceptional customer service.You are always eager to learn and upskillYou display empathy toward customers and be able to interact with a range of customers.You are organised and have great time management skillsAdapting to change is not difficult for you.Above all, you are self-motivated and passionate about guiding your customer through their home buying journey – whether that be their first or second home, investment property, refinancing, building or renovating.If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.Advertising End Date: 07/06/2025Seniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionFinance and SalesReferrals increase your chances of interviewing at Commonwealth Bank by 2xGet notified about new Lending Specialist jobs in Launceston, Tasmania, Australia.Launceston, Tasmania, Australia 1 hour agoLaunceston, Tasmania, Australia 1 week agoLaunceston, Tasmania, Australia 2 weeks agoLaunceston, Tasmania, Australia 9 hours agoJoin the Petstock Group World...VIC West & Tasmania Expressions of InterestLaunceston, Tasmania, Australia 4 months agoLaunceston, Tasmania, Australia 1 week agoPaterson Street, Tasmania, Australia 1 month agoWhite Hills, Tasmania, Australia 5 months agoLaunceston, Tasmania, Australia 1 day agoRiverside, Tasmania, Australia 3 weeks agoLaunceston, Tasmania, Australia 3 days agoExpression of Interest - Senior Claims Service Consultant 2025Trevallyn, Tasmania, Australia 2 weeks agoLaunceston, Tasmania, Australia 3 months agoExpression of Interest - Claims Service Consultant 2025Trevallyn, Tasmania, Australia 2 weeks agoLaunceston, Tasmania, Australia 2 months agoLaunceston, Tasmania, Australia 3 weeks agoLaunceston, Tasmania, Australia 3 weeks agoLaunceston, Tasmania, Australia 1 week agoWhite Hills, Tasmania, Australia 2 months agoExpression of Interest - Customer Service OfficerTrevallyn, Tasmania, Australia 1 week agoLaunceston, Tasmania, Australia 3 days agoLaunceston, Tasmania, Australia 6 days agoStore Manager | BONDS Outlet | LauncestonLaunceston, Tasmania, Australia 1 month agoYoungtown, Tasmania, Australia 7 hours agoLaunceston, Tasmania, Australia 6 days agoRetail Store Manager - Launceston TASMANIALaunceston, Tasmania, Australia 2 weeks agoLaunceston, Tasmania, Australia 1 week agoSouth Launceston, Tasmania, Australia A$55,000.00-A$100,000.00 11 months agoLaunceston, Tasmania, Australia 8 months agoLaunceston, Tasmania, Australia 1 week agoTrevallyn, Tasmania, Australia 1 week agoSummerhill, Tasmania, Australia 6 days agoLaunceston, Tasmania, Australia 1 month agoTrevallyn, Tasmania, Australia 1 month agoLaunceston, Tasmania, Australia 2 days agoLaunceston, Tasmania, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. 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