* Smeaton Grange - New South Wales
* Full-time permanent opportunity + attractive competitive salary + super + incentive program + an awesome team environment
* Tool of Trade Vehicle (Ford Ranger) + laptop + mobile phone
* Be part of a 145 year old organisation that puts its people first and has their best interests at heart
ABOUT US
Family owned Dahlsens Family Companies has been operating since 1877 and is one of the largest independent suppliers of timber and building materials to many of the best home builders in Australia.
We offer a family-feel culture and work environment that sets us apart from others in the industry. We are part of a 70-site national group, including Dahlsens, Cairns Hardware and Nortruss with over one thousand trusted support team professionals, trade experts, drivers, and yards people. Dahlsens invest in our people, partners, and communities to make a positive and sustainable contribution.
Our people live and breathe the Dahlsens Values daily; Take Responsibility, Grow Together, Everyone Contributes.
145 years of experience, so we know what we are talking about…. keep reading if you are looking for big things.
ABOUT THE ROLE
We're looking for an experienced and motivated Account Manager – Truss & Frame to join our high-performing TAF team. In this hands-on role, you'll champion our builders and trade customers by providing personalised service, technical support, and tailored product solutions.
You'll manage a mix of existing accounts while actively developing new business opportunities, building strong relationships and ensuring our customers receive accurate, on-time truss and frame solutions. Working closely with our quoting, estimating, production and logistics teams, you'll play a key role in helping our builders deliver great outcomes on every project.
If you enjoy a role that blends sales, technical problem-solving, customer service and relationship building in a fast-paced trade environment, this could be the opportunity for you.
RESPONSIBILITIES WILL INCLUDE
* Being a key point of contact for builders, providing advice, support and technical product knowledge.
* Managing and growing existing customer relationships while identifying and converting new business opportunities.
* Preparing, delivering and following up quotes, proposals and market intelligence.
* Working closely with the Quote/Order teams to support pricing, lead times and customer requirements.
* Liaising between customers and the truss plant to assist with scheduling, delivery planning and issue resolution.
* Responding to customer enquiries with confidence and offering alternative solutions when required.
* Capturing accurate customer notes, updates and insights in CRM systems.
* Conducting regular business development activities and contributing to the establishment of new accounts.
* Monitoring customer requirements, industry trends and competitor activity.
* Supporting marketing initiatives including promotions, events and brand activities.
* Upholding Dahlsens' commitment to safety through Our Circle of Care and living our values every day.
QUALIFICATIONS AND SKILLS
* Background in Building & Construction, Timber, Engineering or Manufacturing (mandatory).
* Current driver's licence (mandatory).
* Proven experience in sales, account management and new customer acquisition.
* Ability to read and interpret building plans and specifications.
* Strong verbal and written communication skills, with the ability to build rapport with trade-based customers.
* Excellent negotiation skills with experience in pricing structures and contracts.
* Strong organisational and time management skills, able to handle multiple customer projects.
* CRM Salesforce experience (preferred).
* High attention to detail with strong problem-solving capability.
Recruitment Agencies: We kindly ask that recruitment agencies do not contact us or any Dahlsens team member about this role. We're managing this recruitment directly and aren't seeking agency support at this time.
PERKS
* Be part of something strong, we really are growing together.
* Your contribution is valued and celebrated; the company culture lives this.
* An impressive 'Be Well' program supporting you and your wellbeing.
* Free Employee Assistance Program (EAP)
* Access to our awesome reward and benefits platform with cashback discounts at over 400 retailers such as Adidas, Woolworths, Coles, Ikea, Woolworths, Myer, Rebel Sports + more
* Education Assistance Program - your development is important.
* Uniform provided so you can look the part when customer facing.
* Team member discounts may be available (T&C may apply)
* Take a day off on your birthday and still get paid for it.
* Work with a great bunch of friendly people who want to see you succeed.
PLEASE NOTE
The successful applicant will be subject to a comprehensive reference and background checking prior to employment; including a Pre-employment Medical Assessment & National Police & Right to Work
We are an equal opportunity employer with a zero tolerance to Drugs and Alcohol in the workplace and we do conduct regular random workplace testing.
Only applicants with the Right to Work in Australia will be considered for this position.
If this sounds like the right job for you, and your skills and enthusiasm, click the 'Apply for this job' now and include your Resume and Covering Letter.