Job Description
Production Manager responsibilities documented in the role include managing and delegating reconstruction projects, managing estimators, training and coaching team members, maintaining customer communication on job status, conducting performance reviews, hiring and training new team members, leading weekly meetings, assisting in resource management for emergency services, creating work orders, scheduling vendors and subcontractors, overseeing on-site foremen, ordering materials, approving purchase orders, collaborating with Accounts Receivable on collections, reviewing estimates and aligning budgets, providing weekly project updates, giving constructive feedback, negotiating with insurance carriers and property owners, resolving conflicts, auditing customer service, managing and exceeding budget expectations, monitoring safety, quality, and training opportunities, managing an Emergency Services Department, attending industry trainings and events, weekly on-call duties, and upholding Paul Davis values. All other duties as assigned. Note: Business Development and Accounting/Office Manager responsibilities will be managed by others.
Education and Experience:
Required
* High School Diploma or GED required
* Five plus years of experience in a Management or Leadership role within the Restoration/Construction industry
* Experience in construction and construction management/supervision
* Class A or B General Contracting Licenses
* Associate Degree or bachelor's degree
* XactIMATE knowledge
Salary
$125,000 starting base salary plus bonus earning potential
Job Type
Full-time
Full Job Description
The Operations Manager will possess a solid understanding of production matters related to residential construction, estimating, customer service, water mitigation, mold remediation, and contents restoration. Maintain a keen insight in overseeing the full life-cycle of the production processes and be well-versed in the setup, processing, and production of high-quality projects.
Accountability:
The Operations Manager is directly accountable to the President of the company.
Duties and Responsibilities:
* Relaying production information to field installers
* Reviewing incoming sold jobs for accuracy, documentation, and work scope
* Assisting in interviewing and on-boarding new crews
* Scheduling subcontractors, suppliers, and services associated with the projects
* Implementing and supervising the execution and completion of all punch lists
* Customer communications and relations including dispute management
* Supervising and training Project Managers and CSRs on customer service and quality control
* Ability to diagnose damage and repairs as needed
* Scheduling all works to order with subcontractors (roofing, windows, siding, paint, gutters, etc.)
* Pulling permits and ensuring jobs pass inspection
* Communicating with customers daily, assisting in CSR role as needed
* Quality control checks as needed in the field
* Ensuring processes and policies are followed and trained on
* Ensuring jobs are completed on time and within the anticipated profit margin
* Hitting anticipated production department goals
Requirements:
* 3-5 years of management experience
* Ability to climb a ladder and be comfortable with heights
* Construction experience, but not required
* Excellent time management skills
* Ability to lead, train, and coach staff
* Excellent written and verbal communication skills, including the ability to resolve conflict calmly
* Strong attention to detail, good follow-through, and organizational skills
* Ability to work with little to no supervision: self-motivated and highly goal-oriented
* Ability to work in a fast-paced environment while maintaining flexibility
* Team player
* Ability to multitask
* Maintain the integrity of the company
* Salesforce CRM system knowledge a plus but not required
* Knowledgeable in Microsoft Office (Excel, Outlook, Word)
This is a full-time, salaried position. Standard days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m. In addition, the position requires being on-call and the ability to work during nonstandard hours when the need arises.
Travel. Travel on an as-needed basis.
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