About Macquarie Telecom
We offer a unique work environment.
As a Network Support Engineer, you will be responsible for providing technical support across various technologies.
Key Responsibilities
* Proactively manage and monitor network systems and dashboards.
* Identify opportunities to improve proactive monitoring and tracking of events.
* Troubleshoot and diagnose faults and incidents.
* Track and document incident progress.
* Support ITSM Processes by engaging with the Major Incident Manager.
* Audit and review activities to ensure latest firmware and configuration optimization.
Requirements
* Bachelor of Engineering or related field.
* 3+ years' experience in network support engineering and maintenance.
* Intermediate level knowledge of networks (LAN, WAN, Wireless, and Security).
* Experience in MPLS / BGP operations and implementation.
* ITIL V4 Foundations certification.
* Fortinet NSE 1, 2, and 3 certifications.
* Cisco CCNA and CCNP-SP-Core certifications.
* SD-WAN Foundations 2021 and SSCA SIP certifications.
Benefits
* Top 10 AFR Best Places to Work 2024.
* Gallup Exceptional Workplace Award Winner.
* Industry Leader with the highest Net Promoter Score.
* Make a Real Impact with your ideas and actions.
* Invested in Your Growth through comprehensive learning programs.
* Collaborative and Empowering Culture.