Job Title: Business Development Manager Job Description: This role focuses on managing customer relationships to drive growth, improve satisfaction and meet sales objectives. We are looking for a skilled professional who can deliver exceptional service and contribute to the development of business strategy. Responsibilities: Manage relevant customer relationships to support ongoing development, drive customer satisfaction, and achieve revenue and sales objectives. Contribute to implementing segment and portfolio strategy (including outbound campaigns) to support retention and growth of customer portfolios. Take ownership of managing inbound/outbound customer sales and service contracts, exploring sales opportunities, responding to queries, and escalating complaints and leads as required. Collaborate with peers, team members, and key stakeholders to support the identification and qualification of leads. Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets. Meet individual and team sales and performance KPIs. Upskill and develop capability and knowledge across our portfolio of products and business solutions. Identify areas of improvement and actively embrace change and technology to better support our business customers. Requirements: Strategic thinking with the ability to adapt to change. Excellent communicator with strong interpersonal engagement and presentation skills. Able to make an impact on our team's performance and engagement. Demonstrated commitment to relationship building and working in partnership with key stakeholders is desirable. Benefits: Performance-related pay. Access to thousands of learning programs. Global presence across 22 countries. Purchased annual leave scheme. Additional Telstra day off. Additional 30% off Telstra products and services.