**How will I help?
Customer information is a foundation for product, marketing, risk, distribution, strategy, and compliance activities. Modern banking trends, our customer-centric strategy and the satisfaction of our external regulatory obligations depend upon high-quality, well-governed and timely customer information.
This need is reinforced by our strategic initiatives:
- priorities within Westpac's customer strategy
- investments in strategic capability such as the Customer Service Hub and Customer Master Program.
- the demands of regulatory compliance such as APS 910 Financial Claims Scheme (FCS); Group Assurance's data management findings and APRA's issuance of CPG235 Prudential Practice Guide-Managing Data Risk.
The Customer Information Management (CIM) team is responsible for leading the way forward in the development our customer centric capabilities.
**Key responsibilities:
- First level investigation of discrepancies identified during reconciliation across multiple customer systems addressed through data incidents or initiation of data problem management activities.
- Provision of second level business support for the Customer Domain.
- Data Steward function and management of potential customer match reports on GMK.
- Execute the FCS controls and reports for senior management.
- Work with projects to ensure they are meeting the Customer Domain's strategic principles and core-requirements, especially all legal and compliance obligations.
- Consult with operations, projects and other stakeholders on current known customer data issues that could impact the accuracy of the data.
- Ensure project implementations go-live without impact to operational processes and customer data.
- Define and document what is required for changes to business data processes, policies, and systems to achieve business outcomes
- Monitor and triage production issues between business and technology teams.
- Investigate and manage data quality issues through to successful resolution.
**What's in it for me?
You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world's great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.
**What do I need?
- 5+ years' experience in a relevant customer focussed industry (retail or financial services preferred).
- Business and data analysis skills.
- Proven ability to interact effectively with senior internal and external stakeholders.
- Intermediate to advanced skills in Teradata SQL.
- Intermediate to advanced skills in process and control documentation, including flowcharting.
- Experienced in continuous improvement activities and implementation of related projects.
- An understanding and experience with regulatory requirements and related controls.
- An understanding of audit and assurance concepts and processes.
**What's it like to work there?
As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.
We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.
As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.
**How do I Apply?