**Job Status**: Temporary (6 months), Part Time - 18 hours per week
**Salary**:Base wage of $32.18 per hour, 11.25% scaled penalties plus 11.5% superannuation contributions
**Applications Close**:Tuesday 24th September, 11:59pm
**An organisation where diversity of thought & experience is valued, supported & respected.**
**THE HOUSE**
The Sydney Opera House occupies a unique place in the cultural landscape. It is a globally recognised Australian icon synonymous with inspiration and imagination, among the world's busiest performing arts centres, one of the architectural wonders of the 20th century and the nation's most visited tourism destination. Driving this incredible place is a team of passionate and dedicated people. Join us in shaping the Opera House's future and be provided with opportunities to grow and develop while making a positive contribution to our community.
The Opera House is a living work of art. A place of possibility and wonder - on and off the stage. We bring people together to be uplifted, empowered and entertained. As set out in the Sydney Opera House Strategy 2024-26, our ambition is to be Everyone's House. To make this real, we are focused on four themes:
- Everyone feels welcome here.
- We better understand and connect with the community.
- We are future ready.
- We lead and inspire positive change.
For more information about the Sydney Opera House please refer to our website.
**YOUR NEW ROLE**
The primary role of the Tour Guide is to oversee and conduct inspiring and engaging guided tours of Sydney Opera House for visitors who have booked as part of a group or who arrive at Sydney Opera House for a day visit. Tour Guides conduct special tours for particular interest groups, such as architectural, technical, theatrical, and for those with particular disability requirements. Tour Guides provide a supportive role for the marketing arms of our Resident Companies and various Commercial Partners associated with Sydney Opera House, and they actively promote Sydney Opera House products and services on all tours. The Tour Guide has a custodial accountability for the implementation of Sydney Opera House Security and Occupational Health & Safety standards. These standards are maintained while conducting tours. The Tour Guide provides advice and assistance when problems arise. Problems beyond the Tour Guides' knowledge are referred to the appropriate area of expertise.
Further detailed information about the role and its requirements can be obtained from the role description.
**ARE YOU THE ONE?**
Key Responsibilities/skills:
- Highly developed front line customer relations and service delivery skills with demonstrated experience and strong commitment to providing service excellence. Previous Guiding experience is not an essential requirement.
- The role includes fully paid training that is compulsory for all successful applicants. All training dates are listed in the advertisement and must be attended.
- Highly developed and articulate communication, interpersonal, public speaking and presentation skills, including a degree of creativity both practically and artistically and an ability to improvise whilst ensuring delivery of key messages.
- Capacity to work unsupervised and effectively manage challenging situations, including an ability to think quickly, make appropriate decisions and resolve any customer issues.
- Strong team work skills and approach, including working together cooperatively; acknowledging other's personal styles, motivations and abilities in order to achieve business objectives
- A valid Working with children check
**CONTRACT AND ROSTERING**
**KEY DATES**
You will need to be available for all of the below key dates
Assessment Centre:
If selected for the short list you will be required to attend a short **in person** 90 minute Assessment Centre on:
- Tuesday 1st October 2024
Interview Dates
Following the assessment centre, you may progress to the interview stage. Interviews will be held on:
- Tuesday 8th October 2024
- Wednesday 9th October 2024
Initial commencement dates
- Friday 25th October 2024
- Tuesday 29th October 2024
- Thursday 31st October 2024
- Monday 4th November 2024
- Tuesday 5th November 2024
- Thursday 7th November 2024
- Monday 11th November 2024
- Tuesday 12th November 2024
**THE PERKS**
The Sydney Opera House gives you access to a fantastic range of benefits including:
- 10% off onsite food and beverage outlets like Opera Bar and First Nations restaurant Midden
- 5-week's annual leave.
- Flexible working arrangements.
- Access to a range of professional development programs and staff engagement initiatives.
- Staff community groups like SOH Pride, First Nations Staff Network, Sustainable Environmental Action Leaders (aka 'SEALs') and more.
- Fitness Passport & complimentary wellbeing programs including Pilates, yoga, circuit classes, physiotherapy sessions as well as other wellbeing initiatives.
- Working for an orga