**Service Desk Analyst**
**(**
**Requisition ID***:
**015550**
**)**
**Description**
- **Permanent Gold Coast based opportunity. Work close to home and stop wasting time in the car!**:
- **Based on-site at Dreamworld! It's one of the most unique work environments on the planet and you'll never be bored!**:
- **Hate desk-bound jobs? Perfect, as this isn't one of those. You'll spend time out and about in the theme park helping the business solve problems and issues**:
- **Envied employee benefits and discounts across Dreamworld and SkyPoint!**
**The role's stand out features**:
- This isn't a call centre job! You'll take accountability for resolving most issues instead of escalating difficult matters AND you get to visit different areas of the park to help out
- Autonomy. We do everything in-house so you can take responsibility and GROW and DEVELOP
- Tight-knit team who genuinely support each other to learn and advance in your career
- You can explore Dreamworld on your lunch break! Bid boring lunch-rooms goodbye and stretch your legs while checking out what the Dingoes, Crocodiles or Tigers are doing instead!
**Key duties**:
- Record, respond and resolve incidents and requests in a high-volume environment, within agreed SLA's
- Update and maintain documentation and knowledge base articles in Confluence to allow for accurate incident resolution and efficient service desk operations
- Liaise effectively with wider IT team and external partners
**Skills & Experience**:
- Minimum 1-2 years' experience providing multi-level support
- Sound knowledge of infrastructure, networking and IT support concepts plus Windows desktop operating systems
- Related tertiary qualifications / certifications (desirable)
- Experience with ITSM tools such as Cherwell and ServiceNow will be highly regarded
- A clear and concise phone manner with exceptional attention to detail
- Reliable and enthusiastic, with a strong team player mentality
- Thrive on meeting deadlines, setting priorities and multi-tasking
In addition to a fantastic range of in-park and in-venue benefits (free entries, discounts on purchases, laundered uniforms for front line team members and much more), we've partnered with Perkbox to give our team members access to hundreds of dollars of direct savings each year on their everyday purchases from some of Australia's biggest retailers (everything from fashion, to tech, and even your weekly grocery shop!)
**Job***: Information & Communications Technology
**Primary Location***: AU-QLD-Coomera
**Schedule***: Full-time
**Unposting Date***: Ongoing