Job Title: Customer Service Ambassador
Job Summary:
We are seeking a charismatic and attentive Customer Service Ambassador to join our team. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer experiences and ensuring the smooth operation of our cafe.
Key Responsibilities:
* Customer Greetings: Welcome customers warmly and escort them to their seats, presenting menus with a smile.
* Order Taking: Accurately take and process customer orders, noting special requests and communicating effectively with kitchen staff.
* Service Delivery: Serve food and beverages promptly, maintaining a high level of professionalism and attention to detail.
* Customer Interaction: Engage with customers to provide menu information, answer questions, and address concerns or issues in a timely and courteous manner.
* Cleanliness and Organization: Maintain the cleanliness and organization of the front-of-house area, including tables, counters, and seating areas.
* Team Collaboration: Work closely with kitchen staff and other team members to ensure seamless service and achieve our customer service goals.
* Health and Safety: Adhere to all health and safety regulations to maintain a safe environment for customers and staff.
As a Customer Service Ambassador, you will have the opportunity to develop your skills in customer service, teamwork, and adaptability. We offer a comprehensive training program to help you excel in your role and provide opportunities for career growth and development within our company.