Warehouse Manager – E-commerce / Wholesale
Location: Collingwood
Employment Type: Full-time
About the Role
We are seeking an experienced Warehouse Manager to lead our fast-paced e-commerce and wholesale warehouse operation. This role is responsible for the end-to-end management of warehouse activities, from inwards goods through to customer dispatch, while ensuring accuracy, efficiency, and compliance with warehouse policies and procedures.
You will manage people, systems, and processes in a high-volume environment, working closely with internal teams and external logistics partners to ensure seamless order fulfilment.
Key Responsibilities
Warehouse Operations
* Manage the daily operation of the warehouse, including receiving, put-away, storage, picking, packing and dispatch
* Oversee high-volume e-commerce and wholesale order fulfilment, ensuring orders are dispatched accurately and on time
* Ensure warehouse layout, workflows and processes support efficiency and scalability
* Maintain high standards of housekeeping, safety, and operational compliance
Inwards & Outwards Goods
* Manage all inwards goods receipting, ensuring accuracy, quality checks, and correct system processing
* Oversee outwards dispatch, coordinating carrier bookings and ensuring orders meet cut-off times
* Resolve discrepancies related to stock shortages, damages, or delivery issues
Inventory & Systems
* Maintain accurate inventory control through cycle counts, stock adjustments and reconciliation
* Ensure correct use and ongoing maintenance of warehouse systems (WMS / ERP)
* Strong understanding of core system processing, data accuracy and reporting
* Identify system or process improvements to reduce errors and increase efficiency
Logistics & 3PL Coordination
* Manage relationships with third-party couriers and 3PL providers
* Use and manage shipping platforms such as Starshipit or similar tools
* Monitor carrier performance, costs, and service levels
* Ensure smooth integration between warehouse operations and external logistics partners
People Management
* Lead, train and motivate warehouse staff to meet productivity and accuracy targets
* Manage staff rosters, workloads and labour planning to meet operational demand
* Provide clear direction, coaching and performance feedback
* Foster a culture of accountability, safety and continuous improvement
Policies, Procedures & Compliance
* Ensure all warehouse policies, procedures and SOPs are followed and kept up to date
* Maintain compliance with WHS requirements and safe work practices
* Proactively identify risks and implement corrective actions
Skills & Experience
Essential:
* Proven experience as a Warehouse Manager or Senior Warehouse Supervisor within e-commerce or wholesale
* Strong end-to-end understanding of warehouse operations and fulfilment workflows
* Experience managing inwards and outwards goods in a fast-paced environment
* Demonstrated people leadership experience, including rostering and performance management
* High level of attention to detail, organisation and problem-solving skills
* Confident communicator with the ability to work cross-functionally
Highly Advantageous:
* Hands-on experience with STARShipIt
* Experience working with third-party couriers and 3PLs
* Strong WMS / ERP systems knowledge
* Experience scaling warehouse operations to meet growing order volumes
What We Offer
* Key leadership role within a growing e-commerce / wholesale business
* Opportunity to drive process improvement and operational excellence
* Competitive salary package based on experience
* Supportive, fast-moving and results-driven environment