Job Overview
Accommodation & Hospitality Managers are responsible for overseeing the maintenance department in a strata operation. This role requires strong leadership and administrative skills, as well as experience in maintenance or engineering.
* Key Responsibilities:
* Oversee and complete all general maintenance in a timely and efficient manner.
* Develop and oversee a preventative maintenance plan for the property, revising where necessary and conducting regular checks on all operating equipment.
* Coordinate with external contractors to ensure all work activities are carried out.
* Implement procedures to assist in improving the efficiency of repairs and maintenance, maintaining acceptable costs and high standards.
* Provide leadership and direction to the maintenance team to ensure maintenance requests are actioned efficiently.
* Conduct general inspections of the property, recording the condition of property, plant and equipment and fixtures and fittings.
* Ensure all chargeable and non-chargeable works are reported accurately.
* Monitor and maintain department expenses, ensuring the department is operating within budgetary guidelines.
* Record the costs of repairs done by maintenance personnel and contractors accurately.
* Plan regular maintenance and upkeep of all equipment, keeping accurate records and managing planned maintenance projects.
* Prioritize tasks according to urgency and importance.
* Oversee waste management at the property, ensuring waste is removed at acceptable intervals.
* Ensure maintenance stores are kept at the required stock level, ordering stock as required and liaising with suppliers to negotiate rates.
* Stay informed about new trends, products and ideas that may benefit the operation, assisting in the formulation and development of new standards and services as needed.
* Participate in scheduled training and development provided by the company to improve self and department standards.
* Attend departmental and body corporate meetings as required.
* Compile reports as required.
* Perform general public area cleaning duties, gardening duties and pool maintenance tasks as required.
* Provide passionate and friendly service to guests at all times.
* Assist guests with enquiries and complaints, providing accurate information about property facilities and features.
* Comply with guest privacy and security procedures.
* Handle lost property items correctly.
* Foster open communication with other departments to ensure requests are actioned appropriately with minimal disruption to guests.
* Handle amenities, chemicals and equipment according to instructions and workplace health and safety standards.
Required Skills and Qualifications
* A strong leader with previous maintenance or engineering experience in a strata operation.
* Strong administrative and computer skills, as well as exceptional stakeholder management and negotiation skills.
* A comprehensive financial understanding, familiarity with WHS legislation compliance would be advantageous.
Benefits
The successful candidate will have the opportunity to work in a dynamic and fast-paced environment, contributing to the smooth operation of the property. They will also have access to ongoing training and development opportunities, as well as the chance to work with a dedicated team of professionals.
Others
This is an excellent opportunity for a motivated and experienced professional to take their career to the next level. If you are a strong leader with a passion for maintenance and a commitment to delivering exceptional results, we encourage you to apply for this exciting opportunity.