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At Optus, we don’t sit back and wait for the future to happen, we are out there crafting our own path through new technology, innovation, and investment. We are truly a challenger brand, with challenger spirit.
We are seeking a dynamic and proactive Relationship Manager to join our Mid-Market team based in Macquarie Park, Sydney. In this role, you will be responsible for achieving sales growth within a state-based territory, focusing on the 20–99 employee business segment. You will act as a trusted advisor to business owners and key decision-makers, providing tailored communication and IT solutions. Your strong relationship-building skills, commercially savvy, and proactive sales mindset will be critical in growing and retaining our customer base.
Your day in the life of a Relationship Manager at Optus
* Conduct regular face-to-face and virtual meetings with customers to assess business needs and build strong relationships.
* Engage directly with business owners and operational leads to deliver tailored communication and IT solutions.
* Maintain proactive engagement to identify new opportunities and strengthen customer retention.
* Prepare for and document customer interactions in CRM systems to ensure clarity and follow-up.
* Stay up to date with technology advancements, and competitor activity relevant to small businesses.
* Collaborate with a dedicated support pod to manage service delivery, resolve issues, and execute opportunities.
* Build and maintain detailed territory and customer plans aligned to retention and growth targets.
* Represent the company professionally at customer meetings and local business events.
Your skills to pay the bills
* Proven experience in a sales or relationship management role, preferably within the mid-market segment.
* Strong relationship-building skills and commercial acumen.
* Proactive sales mindset with a focus on achieving results.
* You have a growth mindset through continuous learning and improvement.
* Ability to work collaboratively with internal teams and manage multiple priorities.
* Proficiency in CRM systems and data management.
Perks we love at Optus
* 3 days in the office, 2 days remote – with flexible hours to suit!
* Inclusive paid parental leave, up to 16 weeks for the primary care giver
* All Optus employees have access to resources, webinars and support via the ‘Parents at Work portal’
* Own your own growth by accessing an extensive online and facilitator led learning catalogue.
* Connect at work through our employee-led volunteer groups: Culture Connect, Elevate Women, Disability Network, Express Yourself (LGBTQIA+), United Veterans, Yarn Network, Wellbeing Network and Young Professionals.
* Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office (Sydney Campus)
* Free Optus bus from Macquarie University Metro Station (every 6-8 minutes); morning and afternoon!
Keen to see what it’s really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes!
At Optus, we are strengthened by others and that means valuing diversity and saying ‘yes’ to embracing individual differences. We are committed to ensuring that our application process provides an equal employment opportunity to all job seekers, including individuals from diverse gender, cultural and linguistic backgrounds, individuals with a disability, individuals identifying as being part of the LGBTQIA+ community, individuals who may have served in the armed forces or who identify as Aboriginal and/or Torres Strait Islander. We also want to do our best to make our recruitment process inclusive. If you require any adjustments or accessibility support to participate fairly and equitably in the recruitment process, please email or call 1800 309 170. We're here to help. When you contact us, please advise your preferred method of contact and we will be in touch within 48 hours.
For more information on Diversity, Inclusion & Belonging at Optus, please visit
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