NVM Services is hiring a Full time Management Consultant role in Brisbane City, QLD. Apply now to be part of our team.
Job summary:
- Flexible hours available
Location: Brisbane QLD 4000
Management Consultant
NVM Services have been engaged by our client, a well-recognised Australian organisation, to source a Senior Management Consultant, based predominantly in Melbourne Victoria to undertake a time critical short-term project within the motor vehicle manufacturing industry.
Both the short-term project and the short-term fulltime position are expected to be for a maximum of 3 months.
The successful candidate would:
·Use his/her specialist skills and knowledge to provide specialised strategic advice and coaching in assisting stakeholders aftersales operations, including the restructuring and implementation of global best practices regarding spare parts availability & pricing, customer & dealer technical & mobility support.
·Developing and executing a business recovery plan to meet corporate stakeholders’ performance objectives, including:
oResearching and analysing stakeholders needs, identifying and assessing problems, analysing stakeholders 2026 Aftersales & Customer Experience business plan.
o The implementation and improvement of internal process and engage the full resources of a global organisation to provide an increase in the reactivity & support for these issues (including ex-factory product quality, technical support & urgent after sales parts supply.
o Assists stakeholders in achieving greater efficiency and solve organisational problems.
·Assist in and encourage the development of objectives, strategies and plans aimed at achieving optimal customer experience and satisfaction, through:
oImproving communication & escalation processes between Australian stakeholders and Global stakeholder; and
oImproving the level of support and timeliness in solving complex problem diagnosis, repair & product quality improvement.
·Take a leadership role in key areas of Aftersales & Customer Experience particularly pertaining to Customer Complaint management & resolution and problematic product repair
·Provide hands-on support to project team to ensure stakeholders are kept informed and engaged throughout the change process.
Project duration: short term maximum 3 months
Position: short term maximum 3 months
Remuneration: to be negotiated
Highly competitive dependent on qualifications and relevant work experience of the successful candidate
Note that the advertising medium requires that a token salary had to be listed but this is subject to negotiation
Work will be performed mainly at the clients Head office in Melbourne but will include occasional field trips to other Australian capital cities to attend stakeholder meetings.
The ideal candidate will have:
·A BSC Mechanical Engineering degree
·An MSC Manufacturing Systems Engineering degree
·A minimum of 20 years' work experience in an automotive manufacturing senior management role at VP Vice President/Managing Director level.
1. Proven capability working with senior stakeholders in complex operational environments to to develop strategy, design and implement solutions to complex vehicle distribution and aftersales support issues
1. Robust leadership, coaching, and interpersonal skills - able to influence, motivate and guide others through the change.
1. An extensive knowledge of and experience in vehicles and parts manufactured in both Italy and the United States.
1. A deep understanding of automotive manufacturing operations and processes and knowledge of the areas needed to support a distributor network
1. The ability to commence the short-term project on short notice.
What you need to do now
If you're interested in this role, you are required to mark clearly what position you are applying for
and provide a short statement (minimum of 150 -250 words) as to why you are best suited to this
position.
Please send your resume with referee details to our services coordinator. ******@nvmservices.com
Please do not inquire about these positions if you cannot meet the minimum requirements.
Only applicants for interview will be contacted.
Reference Number: AUSTAPP20096
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