Customer Service Representative
We are seeking a dedicated Customer Service Representative to support our parts equipment customers, including those in golf, sports fields, construction, and commercial sectors.
What You Will Do:
* Build and maintain strong relationships with Toro account holders, dealers, end-users, and internal colleagues to drive customer satisfaction.
* Communicate effectively with customers, process orders, handle credits and returns, providing product advice to maximise sales opportunities.
* Promote additional products through sales incentive programs, contributing to the growth of our Parts business.
* Handle customer complaints professionally, ensuring swift resolutions while maintaining successful business relationships.
Requirements:
* At least two years' experience in a customer service role within a fast-paced environment.
* Strong sales, negotiation, and communication skills, with a focus on delivering customer satisfaction.
* Proficiency in Microsoft Office and excellent numeracy and literacy skills.
* SAP experience is desirable but not essential; willingness to learn is more important.
Benefits:
* Extensive training and development opportunities to grow your skills and advance your career within our company.
* Work in a collaborative environment where customer satisfaction is the top priority.
* Engage with a diverse customer base, from commercial and consumer dealers to end-users, ensuring their needs are met and exceeded.
* Enjoy a stable and supportive work schedule with a market-leading company that values its employees.
Who We Are:
Our company is a leading worldwide provider of innovative solutions for the outdoor environment. We're committed to creating an inclusive workplace where everyone feels valued and respected.