Telstra retail: customer service & sales consultant (expression of interest)

Employment Type: Permanent. Closing Date: 14 July 2026 11:59pm.

Job Title: Telstra Retail: Customer Service & Sales Consultant (Expression of Interest)

Job Summary

A Retail Sales Consultant at Telstra is passionate about delighting customers through outstanding service. You provide an exceptional in‐store customer journey and empower customers by identifying the products and services they need to transform their telecommunications experience.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: help customers find the right products and services, ensuring a memorable time at Telstra.
• Be the Go‐To Tech Expert: stay up to date with the latest gadgets and services and offer informed guidance and solutions.
• Achieve and Excel: use consultative selling skills to meet and exceed sales targets and KPIs.
• Collaborate and Contribute: work closely with team members to create a welcoming environment and support store goals.

Salary and Benefits

• 12% Superannuation.
• 10% Variable Remuneration (eligible if in the plan, subject to plan rules). First 2months guaranteed while you learn on board.
• 30% off Telstra services and exclusive offers with over 240 brands and partners.
• 16weeks paid parental leave, gender affirmation leave, cultural leave, blood donor leave and option to purchase up to four weeks additional leave.
• Access to 17,000+ learning programmes via LinkedIn Learning and Future Ready career development.
• Flexible working hours and supportive parental leave arrangements.
• Monthly performance rewards and a range of recognition programmes.
• Inclusive culture where every perspective is valued and respected.

Is it You We're Looking For

• Great communication skills—natural at connecting with people and making their day better.
• Solution‐oriented—you enjoy thinking on your feet and tailoring solutions for each customer.
• Sales‐driven—motivated to achieve and exceed sales targets and KPIs.
• A passion for learning and eagerness to grow in a dynamic environment.
• Resilience and positivity—can‐do attitude even during busy times.
• Customer‐facing experience: previous experience is a plus but not required.

We're an inclusive workplace

Telstra welcomes applications from people of all backgrounds, abilities, and experiences. Diversity and inclusion are core values. If you require accessibility support during the recruitment process, please let us know.