Full-time permanent opportunity based in Melbourne
Career development through continuous learning and innovation
Adaptable work arrangements to manage work-life balance
Serco is a place where you can grow
Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a workplace full of challenges, growth opportunities, and rewards.
We offer benefits to suit every stage of your career, including:_
Supportive leadership and mentoring opportunities
Flexible work arrangements to manage work-life balance
Career development through continuous learning and innovation
A commitment to diversity and inclusion
Long-term contracts backed by government partnerships
Access to Serco's Employee Networks to foster belonging
Make an impact at Serco
As a Client Services Manager, you will play a pivotal role in delivering high-quality outcomes across multiple sites within the School Cleaning portfolio. Reporting to the Contract Manager, you will lead operational success, ensuring customer expectations are exceeded while fostering a high-performance, safety-focused culture.
As a Client Services Manager, you'll make a positive impact by:_
Building strong stakeholder relationships to achieve business goals
Coaching teams to ensure sustainable service and safety performance
Fostering continuous improvement through innovation and feedback
Delivering operational efficiency and meeting budgeted outcomes
Serco is a place for you
To be successful in this role, you'll have:_
2+ years of experience managing multi-site portfolios or services
Robust commercial acumen and stakeholder management skills
Leadership experience in building and mentoring high-performing teams
Proficiency in budgeting, forecasting, and financial reporting
Strong communication skills for collaborating across functions
Relevant industry experience
At Serco, we take pride in providing impactful solutions that make a difference. From supporting essential government services to making a positive impact on communities, we offer opportunities for meaningful work and career development.
Are you ready to do significant work that really matters?
We are proud to be a 2024 Circle Back Initiative Employer - committed to responding to every applicant.
Impact a better future at Serco.