Position Requirements: Full Time. Applicants must live in Perth, Broome or Dunsborough and will be expected to travel across all three locations, with the ability to spend a significant amount of time in the Kimberley during the dry season.
About Us:
Join a tourism operation that delivers unforgettable experiences in WA's iconic Kimberley region. Mount Hart Wilderness Lodge unique accommodation and adventurous outback helicopter and 4WD experiences along the famous Gibb River Road.
Ventur Atlas delivers tour experiences across the wider Kimberley region. Offering a mix of private and group tours, Ventur Atlas blends private helicopter and charter flights, boat and 4WD adventures to showcase the highlights of the Kimberley from every angle.
The Role:
This full-time role blends operational leadership with hands-on involvement in a growing tourism operation. With the Kimberley as your backdrop for much of the year, you'll get the opportunity to work in a remote and vibrant environment whilst playing a pivotal role in ensuring unforgettable guest experiences and the smooth operation of two iconic tourism brands.
The ideal candidate will have a passion for tourism, strong leadership skills, and robust business acumen. This role involves overseeing all aspects of our tours and lodge operations, ensuring high-quality guest experiences, and promoting sustainable practices in a high-turnover, seasonal business.
If you have strong hospitality and tourism experience, or extensive experience running small to mid-size businesses. We want to hear from you.
Key Responsibilities:
* Oversee daily operations of Ventur Atlas Tours and Mount Hart Wilderness Lodge, ensuring smooth and efficient functioning.
* Recruit, train, and manage staff, fostering a positive work environment and encouraging professional development.
* Manage budgets, financial reporting, and resource allocation to maximise profitability while maintaining quality service.
* Oversee infrastructure maintenance, landscaping, renovation, and construction projects from conception to completion, ensuring projects are executed on time, within budget.
* Coordinate with contractors, suppliers, and staff to streamline workflows and logistics. Implement best practices for quality and cost control, ensuring that all work aligns with the company's vision and standards.
* Build relationships with local stakeholders, including Indigenous communities, conservation and land management bodies, suppliers, and tourism organisations to enhance offerings and promote the Kimberley region.
* Ensure all operations adhere to safety regulations, industry standards, and environmental policies. Build occupational health and safety procedures.
* Develop and implement strategies to ensure high levels of customer service and product delivery. Address feedback and ensuring memorable experiences.
* Champion eco-friendly practices and programs that promote conservation and respect for the local environment and culture.
* Drive marketing strategies to promote tours and lodge offerings. Optimise booking systems and improve sales and booking workflows.
Qualifications and Requirements:
* Bachelor's degree in Tourism Management, Business Administration, or a related field.
* Minimum of 5 years of experience in tourism management, preferably tourism in complex or remote locations OR minimum of 5 years of experience running a business.
* Strong leadership and team management skills.
* Excellent communication and interpersonal abilities.
* Proven experience in marketing and sales within the tourism industry or a like-for-like sector.
* Knowledge of the Kimberley region's culture, history, and natural environment is preferred but not mandatory.
* Commitment to sustainability and responsible tourism practices.
* Proficiency in financial management and budgeting.
* Ability to work flexible hours, including weekends and holidays.
* Ability to travel regularly and at short notice.
* Competitive salary and performance-based incentives.
* Unique work environment in one of Australia's most stunning landscapes.
* Opportunity for growth in a tourism business with exciting long-term vision.
* Family and friends discounts on tours, dining, and accommodation.
* A creative and collaborative work environment.
Application Process: Interested candidates should submit a resume and cover letter outlining their relevant experience and passion for tourism tojobs@mounthart.com.au
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Your application will include the following questions:
How many years' experience do you have as a Tourism Manager? Which of the following statements best describes your right to work in Australia? How many years' experience do you have in a marketing role? Are you available to travel for this role when required? How far are you willing to travel for work? How many years of people management experience do you have? Do you have customer service experience?
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